Fleet Operations & Carrier Management Supervisor

SwiftX Inc.; Ontario; On-site; CAD 65,000 - 85,000; Full time

Job summary

A fast-growing shipping service provider in Ontario is seeking a Fleet Operations & Carrier Management Supervisor to oversee national transportation operations. This role requires experience in transportation dispatching and strong communication skills. The ideal candidate will manage dispatch execution, maintain carrier relationships, and ensure on-time performance. Benefits include PTO, paid sick leave, and comprehensive medical insurance.

Benefits

7 PTO days

5 Paid Sick Leave days

401K with 100% Matching up to 2%

50% Medical insurance, 100% Dental, Vision, and STD/LTD Insurance

Qualifications

• 2–4 years of experience in transportation dispatching or carrier management.
• Bilingual in English and Mandarin strongly preferred.
• Knowledge of DOT regulations and compliance is a plus.

Responsibilities

• Execute national linehaul dispatching, ensuring on-time departures and arrivals across hubs and regions.
• Manage daily communication with carriers, drivers, and warehouse teams to resolve issues quickly.
• Track and improve service performance metrics such as on-time percentage and response time.

Skills

Transportation dispatching

Carrier relationship management

Strong communication

Ability to handle high-pressure situations

Education

Bachelor’s degree in Logistics, Supply Chain, or related field

Tools

TMS

Dispatch software

Job description

Overview

About SwiftX Express

Join the SwiftX Express Team – Your Next Career Awaits!

We are transforming the eCommerce shipping experience. As a fast-growing provider of reliable and efficient shipping services, we help businesses streamline operations, reduce costs, and deliver exceptional customer satisfaction. Our expanding U.S. operations in California, Arizona, Florida, New Jersey, Texas, and beyond need motivated professionals ready to grow with us.

Position Overview

We are seeking a Fleet Operations & Carrier Management Supervisor to oversee daily execution of national transportation operations. This role combines hands-on linehaul dispatching with carrier relationship management. The Manager will be responsible for nationwide linehaul dispatch execution, on-time performance, carrier management, and ensuring reliable capacity coverage during both regular and peak seasons.

Responsibilities

• Execute national linehaul dispatching, ensuring on-time departures and arrivals across hubs and regions.
• Coordinate with primary, backup, and emergency carriers to secure capacity and implement BCP plans.
• Manage daily communication with carriers, drivers, and warehouse teams to resolve issues quickly.
• Track and improve service performance metrics such as on-time percentage and response time.
• Support nationwide vehicle resource planning and ensure equipment availability during peak demand.
• Handle operational exceptions including weather delays, capacity shortages, and route disruptions.
• Maintain accurate carrier records, contracts, and operational documentation.
• Collaborate with Fleet Planning & Cost Analyst to align execution with cost and efficiency goals.

Qualifications

• 2–4 years of experience in transportation dispatching or carrier management.
• Bachelor’s degree preferred (Logistics, Supply Chain, Transportation, or related field).
• Strong knowledge of U.S. trucking market (FTL/LTL, carrier networks, CPM metrics).
• Bilingual in English and Mandarin strongly preferred.
• Hands-on experience with TMS, routing, or dispatch software.
• Strong communication and relationship management skills for working with carriers and internal teams.
• Ability to handle high-pressure situations, especially during peak seasons.
• Knowledge of DOT regulations and compliance is a plus.

Benefits

• 7 PTO days
• 5 Paid Sick Leave days
• 6 Paid Holidays
• 401K with 100% Matching up to 2%
• 50% Medical insurance, 100% Dental, Vision, and STD/LTD Insurance