Field Technician

Pomeroy; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

A prominent technology solutions provider is seeking a candidate for onsite desktop support at the Montreal Airport. This role involves providing technical support, assisting with infrastructure projects, and delivering excellent customer service in a fast-paced environment. Candidates should have a relevant bachelor's degree and at least 1 year of experience in technical support. Certifications like CompTIA A+ are preferred.

Qualifications

• 1+ years of relevant work experience.
• Proficiencies in data analysis and technical knowledge.
• An advanced degree is a plus.

Responsibilities

• Provide foundational technical support in infrastructure services.
• Assist with infrastructure projects and assignments.
• Participate in basic monitoring and troubleshooting of infrastructure systems.
• Collaborate with team members on operational tasks.

Skills

Technical support

Customer service

Data analysis

Continuous learning

Education

Bachelor's degree in a relevant field

Relevant certifications (CompTIA A+, Microsoft Certified, etc.)

Job description

Overview

Shift work mandatory- Days/Afternoons/Midnights

Onsite Desktop support at the Montreal Airport facility

PC hardware repair and deployment

PC software installation and troubleshooting

Excellent customer service

High paced environment

Responsibilities

• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
• Assist with infrastructure projects and assignments.
• Participate in basic monitoring and routine troubleshooting of infrastructure systems.
• Collaborate with team members to address infrastructure challenges and daily operational tasks.
• Support the creation and maintenance of infrastructure documentation.
• Develop and improve technical skills through on-the-job experience.
• Show eagerness to learn and gain expertise in infrastructure services.
• Follow established best practices and standards in infrastructure service delivery.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus