Field Services, IT Technician

CareRx Corporation; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading pharmacy services provider in Ontario is looking for a Field Services IT Technician to support pharmacy hardware in senior care facilities. This hybrid role involves installing and troubleshooting devices both remotely and on-site. Ideal candidates should have excellent technical and customer service skills and be able to manage travel across Oakville to London areas. Candidates must possess a valid driver's license and be ready to assist with urgent calls outside standard hours. Competitive benefits and a structured work environment are offered.

Benefits

Flexible medical and dental benefits

Predictable work hours

Opportunities for career growth

Inclusive workplace culture

Qualifications

• Valid driver’s license and clean driving record required.
• Availability for urgent service calls outside standard hours is necessary.
• Strong interpersonal skills with a customer-focused approach.

Responsibilities

• Image, configure, and deploy hardware to client facilities.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide customer service during client visits.

Skills

Troubleshooting skills

Customer service skills

Technical aptitude

Organizational skills

Communication skills

Critical thinking

Tools

Microsoft Office

Mobile devices

Inventory management tools

Job description

Position Summary

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

Under the direction of Manager, Field Services, The Field Services IT Technician supports the CareRx service offering by implementing, maintaining and servicing pharmacy hardware and devices. The Field Service IT Technician will install new hardware, troubleshoot device issues remotely, and attend on-site service calls as required. They will be working Monday to Friday, 9:00 a.m. to 5:00 p.m. Daily travel is required based on the facility needing service. Most travel will be within the Oakville–London area, though they may occasionally be required to travel farther depending on the situation.

Why you should join CareRx

• Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
• Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
• Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
• Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
• Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
• Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
• Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
• Appreciation in Action: We recognize great work through peer-nominated awards, team shout‑outs and everyday moments of appreciation.
• Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Role Accountabilities

• Image, configure, and deploy new hardware to client facilities.
• Troubleshoot and resolve hardware, software, network issues—as well as issues related to the ARxIUM automated dispensing cabinet—on‑site and remotely.
• Provide clear, professional customer service during client visits.
• Manage ordering, tracking, and returning of parts, accessories, and hardware.
• Install IT equipment including computers, network devices, and pharmacy‑related systems (including ARxIUM cabinet components).
• Recover, assess, and recondition returned hardware for future use.
• Perform routine maintenance, updates, and minor repairs on IT systems and ARxIUM cabinet hardware.
• Document all work, update service tickets, and maintain accurate inventory records.
• Test repaired or installed systems to ensure full functionality.
• Participate in weekend, evening, and overnight on‑call support as required.

What You Will Bring to The Team

• A valid driver’s license, a clean driving record, and the ability to travel to client sites across Ontario.
• Availability to respond to urgent or emergency service calls outside standard working hours, including evenings and weekends.
• Strong technical aptitude and troubleshooting skills across hardware, software, networking systems.
• Demonstrated ability to build positive working relationships and collaborate effectively with both clients and internal team members.
• Excellent organizational, planning, and time‑management skills with the ability to manage multiple service calls and shifting priorities.
• Professional communication skills—both verbal and written—with the ability to clearly explain technical issues to non‑technical users.
• Strong interpersonal skills and a customer‑focused approach when delivering on‑site support.
• Critical thinking and problem‑solving abilities, with strong judgment around prioritizing tasks effectively.
• Ability to work independently with minimal supervision while maintaining a high level of accountability and accuracy.
• Adaptability to changing technologies, environments, and client needs, supported by strong listening skills and flexibility.
• Dependability and responsibility in completing work orders, documentation, and all technical duties.
• Proficiency with Microsoft Office applications and comfort working with ticketing platforms, mobile devices, and inventory management tools.

Location

This is a Hybrid role. Some work is able to be done remotely while other calls need to be attended on site at the facilities.

Work Shifts

This is a Full Time position. The hours for this role are Monday to Friday 9am to 5pm.

Opportunity

This is a current existing position. Daily travel is required based on the facility needing service. Most travel is between Oakville to London areas.

AI Disclosure

CareRx does not use AI to screen candidates

Application Process

CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process. All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.