Field Service Technician (Production Print) (Moncton)

Konica Minolta Business Solutions U.S.A., Inc.; City of Moncton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading business technology company is seeking a Production Print Field Service Technician in Moncton, Canada. This role involves performing on-site maintenance and repairs for production print equipment, troubleshooting technical issues, and providing excellent customer service. Ideal candidates will have experience with production print machinery and a strong mechanical troubleshooting background. This position offers competitive compensation and a collaborative team environment.

Benefits

Competitive compensation

Comprehensive benefits package

Opportunity for continuous learning and growth

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Ability to work independently and adapt to diverse client environments.
• Must possess a valid driver's license in good standing.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues to minimize production downtime.
• Install, configure, and calibrate production print machinery.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service orientation

Communication skills

Installation and troubleshooting of printing solutions

Job description

Overview

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We are searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies, maintain accurate records and assist other team members as required
• Lead referrals, assists with customer assessments and solution design
• Break-fix and customer support
• Seeks opportunities to improve territory parts budget and inventory control
• Perform other relevant duties as assigned by management

Qualifications

• Demonstrated experience in servicing and repairing production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems.
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments
• Install and troubleshooting of basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments
• Familiar with printing from common business apps
• Basic understanding of solutions portfolio
• Excellent working knowledge and certification of production systems
• Working knowledge of calibration, and RIP configurations
• Excellent verbal and written and interpersonal communication
• 10% - mentoring and instruction based on technical expertise
• Moderate pre/post consulting ability
• Requires limited assistance for more difficult problems
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Traveling within Canada. Candidate must provide and maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management

Why Join Us?

• Opportunity to work with cutting-edge production print technology.
• Competitive compensation and comprehensive benefits package.
• Supportive and collaborative team environment.
• Continuous learning and growth opportunities.
• Contribute to the success of an industry leader.

Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense.

Présentation

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, and the company celebrates 20 Years of Excellence, Innovation and Impact, continuing to lead in digital commercial printing. Konica Minolta is proud to be ranked on the Forbes 2025 America\u2019s Best Large Employers list, included on CRN’s MSP 500 list, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with BLI awards for the bizhub One i-Series. For more information, please visit Konica Minolta online and follow on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This model combines service functions in the U.S. and Canada to provide more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d\'opportunité égale.