Field Service Technician/London, Ontario, Canada

GLORY; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is seeking a Field Service Technician to manage customer service and repair high-speed cash-handling equipment. The ideal candidate enjoys interacting with clients, is mechanically inclined, and can work independently. This position offers a competitive hourly wage and comprehensive benefits, contributing to a dynamic work environment.

Benefits

Group RRSP

Group Insurance

Extended Health insurance

Dental insurance

Vision exam insurance

Paid Vacation

Annual Bonus opportunity

Professional development assistance

Qualifications

• Enjoy interacting with people and providing good customer service.
• Mechanically inclined and a fast learner.
• Great communication skills to effectively convey information.
• Conscientious and detail-oriented.
• Ability to work with minimal supervision.
• Motivated to make a meaningful impact in the role.

Responsibilities

• Ensure overall customer satisfaction.
• Diagnose system problems and make repairs.
• Keep customers updated during maintenance.
• Complete installations and upgrades as needed.
• Adhere to safety guidelines during work.

Skills

Customer service

Mechanical aptitude

Communication skills

Ability to prioritize

Job description

Field Service Technician/London, Ontario, Canada

Department: Service - Field Service

Employment Type: 永久 - 全职

Location: Canada/Ontario

Compensation: $24.12 - $36.18 / 小时

Description

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment, including, currency counters/wrappers, coin sorters, cash recyclers, teller cash dispensers and point of sale (POS) equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

THIS JOB MIGHT BE RIGHT FOR YOU IF:

• You enjoy interacting with people and providing good customer service.
• You consider yourself mechanically inclined and a fast learner.
• You have great communication skills and can effectively convey information.
• You are conscientious. You take the time to ensure that your work is done right.
• You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
• You are driven and motivated to make a meaningful impact in your role.

#INDS#

Key Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• Adhere to safety guidelines and policies, complete required EHS training, timely reporting of any job site accidents (for an injury or property damage).

Physical and work requirements may involve lifting up to 50 pounds, prolonged standing or sitting, and working at customer sites including financial institutions, casinos, truck stops, retail stores, etc.

An Equal Opportunity: It is the policy of Glory Global Solution Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, or any other status protected by Federal, provincial or local law governing the Glory Global Solutions Inc location to which this application is submitted. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].

Job Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

• Group RRSP – Glory matches 50% of employee’s contribution, up to a maximum of 3% of the base salary.
• Group Insurance – premiums 50% paid by the company
• Extended Health insurance
• Dental insurance
• Vision exam insurance
• Basic Life insurance and AD&D
• Short Term Disability / Long Term Disability / Employee Assistance Program – Health Online
• Paid Vacation
• Paid Sick days based on provincial requirements
• Paid Holidays – 9 to 12 days based on start date and province of work
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance – this benefit only applies to certain positions

Salary range:
$24.00 to $36.00 per hour