Field Service Technician III

Moneris; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Systems Technician, where your technical expertise will shine. You'll be pivotal in delivering exceptional service to merchants by installing and troubleshooting electronic devices. This role offers a chance to work with a supportive team, ensuring a great work-life balance while contributing to a reputable organization. With a focus on employee well-being and development, this position provides comprehensive rewards, including a company vehicle and flexible benefits. If you're passionate about technology and customer satisfaction, this opportunity is perfect for you!

Benefits

Comprehensive Total Rewards Program

Unlimited access to LinkedIn Learning

Employee Assistance Program

Company vehicle

Paid year-end closure

Technical support 24/7

Qualifications

• 1+ year of experience in testing and solving issues with POS systems.
• Knowledge of computers and general networking concepts.

Responsibilities

• Install and troubleshoot electronic devices at merchant sites.
• Maintain organization of tools and workplace.

Skills

Troubleshooting

Customer Service

Technical Support

Networking Concepts

Bilingual (French and English)

Education

Post-secondary certificate in electronics

Equivalent work experience

Tools

Microsoft Office (Word, Excel)

Industry-specific tools

Job description

Moneris Field Technicians will be provided with a company vehicle to perform role duties.

As a Systems Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Calgary and will work onsite at our merchant's location.

Reporting Relationship: You will report to the Team Lead, Field Operations

Your Moneris Career - What you'll do

1. Troubleshoot problems related to several equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.
2. Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
3. Install computers, printers, cash registers and points-of-sale systems and upgrade software.
4. Develop and maintain great relationships with our merchants.
5. Maintain organization of tools, equipment, materials, the company vehicle and the workplace.

Your Moneris Career - What you bring

1. Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
2. 1+ year of experience testing and solving issues relating to computing, network, or point of sale terminals (POS).
3. Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
4. Efficient and calm when dealing with situations ranging from routine to emergency.
5. Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).
6. Must be available to work overnight shifts.
7. Fluent in French and English (reading, writing and verbal).
8. A valid provincial driver's license.

Your Moneris Career - What you get

1. Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1.
2. Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program.
3. Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture.
4. Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
5. Company vehicle, cell phone, laptop and industry specific tools provided.
6. Technical support 24/7 dedicated to our Technicians.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

About the company

Moneris is Canada's largest financial technology company that specializes in payment processing.