Field Service Technician (I&R)

AFL; Nanaimo; On-site; CAD 50,000 - 70,000; Full time

Job summary

AFL is seeking Telecommunication Field Service Technicians (FST) to join their team in Greater Nanaimo. In this role, you'll provide technical services and exceptional customer support, working with advanced telecommunication technology. If you're customer-focused and enjoy a dynamic work environment, this is the opportunity for you!

Benefits

Competitive unit-based pay system

Earn additional income for upselling

Annual merit increases

Excellent training and professional development

Supportive and diverse team environment

Qualifications

• Strong computer skills required.
• Clean abstract and valid Class 5 Driver's License is a must.
• Previous experience in sales and customer service is a plus.

Responsibilities

• Deliver exceptional customer service while installing and repairing telecommunication products.
• Promote and upsell additional services and products.

Skills

Customer Excellence

Sales Savvy

Physical & Mental Agility

Fluency in English

Mechanical & Technical Skills

Team Player

Education

Valid Class 5 Driver's License

Experience or education in telecommunications

Job description

Join Our Team as a Telecommunication Field Service Technician (FST) at America Fujikura Limited (AFL)

Location: (Greater Nanaimo - Mid Island) - specifically Campbell River, Cobble Hill, Courtenay, Nanaimo and Parksville.

Are you ready to take your career to the next level with a leading company in the telecommunications industry? America Fujikura Limited (AFL) is on the hunt for dynamic, customer-focused Telecommunication Field Service Technicians (FST) to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

What You'll Do: As an FST at AFL, your primary responsibility will be delivering exceptional customer service while installing and repairing advanced products related to home networking, high-speed internet, Optik TV, home security systems, and more. You’ll be at the forefront of providing our customers with the future-friendly home (FFH) they deserve, and you’ll also have the chance to promote and upsell additional services and products, helping to enhance their experience.

What We’re Looking for:

• Customer Excellence: You thrive on providing extraordinary customer experiences, handling both positive and challenging interactions with ease.
• Sales Savvy: You’re comfortable with solutions-based selling, recommending the right products, and upselling services to enhance customer satisfaction.
• Physical & Mental Agility: You’re up for a physically demanding role, including lifting to 60 lbs., climbing ladders/poles, working in confined spaces, and dealing with various weather conditions.
• Flexibility: Ready to work varying shifts (days, evenings, and weekends) to meet the needs of the business.
• Fluent Communicator: You’re fluent in English, both spoken and written, and any additional language skills would be a fantastic bonus.
• Self-Motivated & Independent: You make effective decisions and thrive with limited supervision.
• Mechanical & Technical Skills: You have a natural aptitude for working with tools and tech, including working on ladders and with color-coded wiring.
• Team Player: You work well within a collaborative environment, and you know when to lead and when to follow.
• Safety First: You understand the importance of following safety protocols and rule.

Qualifications:

• Strong computer skills
• Clean abstract and valid Class 5 Driver's License
• Previous experience in sales and customer service is a plus.
• Must be able to work full-time in Canada (work permit, working visa, Permanent Resident, and or Canadian Citizen
• Bonus points: Experience or education in telecommunications
• Willingness to undergo background checks and obtain a Security Alarm Installer License

Why AFL? AFL is a global leader in the telecommunications industry, providing cutting-edge network technology and solutions to customers around the world. At AFL, we’re committed to diversity and inclusion, recognizing that our team members’ unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks:

• Competitive unit-based pay system (piece-rate)
• Earn additional income on top of wages for upselling client products and services.
• Annual merit increases
• Thriving work sites with continued employment even through the winter months.
• Excellent training and professional development opportunities
• A supportive and diverse team environment
• Opportunity to work in a dynamic, rapidly changing industry.

Ready to Join Us? If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact [e-mail]. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability