Field Service Representative

Metso; Northeastern Ontario; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A global leader in mining equipment is seeking a Field Service Representative to coordinate and supervise activities related to the repair, maintenance, and installation of mining process equipment. This position offers flexible arrangements and involves up to 80% travel to customer sites. The ideal candidate will have a Millwright certification, at least 5 years of field service experience, and strong communication skills in English, with preferred fluency in French. Joining this team means contributing to a culture committed to sustainable practices and personal growth.

Benefits

Occupational healthcare

Generous benefits plan

Wellbeing rewards

Flexible work environment

Ongoing learning opportunities

Qualifications

• Minimum 5 years’ experience in field service.
• Valid Canadian passport and driver's license.
• Ability to lead and organize service assignments.

Responsibilities

• Coordinate and supervise repair and maintenance activities.
• Travel to customer sites as needed for up to 80% of the time.
• Advise customers on maintenance and troubleshooting.

Skills

Communication skills

Customer-oriented

Field service planning

Mechanical troubleshooting

Education

Millwright certification or equivalent experience

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 10/03/2025

Introduction – Français

Nous sommes à la recherche d\'un représentant du service en chantier pour rejoindre notre équipe de service en chantier. Vous serez responsable de la coordination/planification et de l\'exécution/supervision des activités liées à la réparation, à l\'entretien et à l\'installation de l\'équipement de traitement minier. Votre rôle joue un rôle crucial dans les travaux d\'entretien ainsi que dans la connaissance de l\'équipement minier. À ce poste, vous vous rapporterez au directeur du service en chantier.

Ce poste est principalement situé à Sudbury, North Bay, Thunder Bay, Ontario, Prince George, Colombie-Britannique, mais nous sommes heureux de proposer des modalités de travail flexibles, y compris des options hybrides. Cependant, il implique jusqu\'à 80 % de déplacements sur les sites des clients.

Introduction – English

We are seeking a Field Service Representative to join our Field Service team. You will be responsible for the coordination/planning and execution/supervision of activities related to the repair, maintenance, and installation of mining process equipment. Your role plays a crucial part in maintenance work as well as knowledge in mining equipment. In this position, you will report to the Field Service Manager.

This position is mainly located in Sudbury, North Bay, Thunder Bay, Ontario, Prince George, British Columbia but we are happy to offer flexible working arrangements, including hybrid options. However, it involves up to 80% of travel to customer sites.

Team you belong to

You will join a team of Field service experts dedicated to the repair, maintenance, and installation of Metso’s mining process equipment.

Our team culture is all about solving and getting things done. The members in our team are in various locations and coordinate with the Operations Team, Manager of Administration/Accounting/Field Service Support team.

What You’ll Do

• Prior to arrival at a field assignment, study, plan, and prepare for field work based on the detailed scope of work, drawings, company procedures, specific instructions, etc.
• Work in liaison with the various technical support staff within Metso’s organization.
• Provide advisory services during installation, checkout, start-up, and commissioning.
• Coordinate field activity with the customer and/or the customer’s contractor(s).
• Assist the customer in executing the work to maintain the field schedule.
• Advise mill or contractor's crew in safely performing maintenance, repairs, and upgrade work.
• Troubleshoot mechanical problems and assist with corrective action and repairs.
• Recommend operating and maintenance procedures to ensure proper function of equipment.
• Train customer staff in proper methods to maintain and repair the equipment.
• Write field reports for submission to the customer and internal departments outlining problems encountered, action(s) taken, and future recommendations.
• When appropriate, make recommendations to improve field methods and/or efficiency.
• Submit expense statements according to Metso's travel policies and procedures.
• Carry out other service-related tasks as a member of Metso's Service Group as may be requested by the Field Service Manager.
• Travel (both domestic and international) may be required as needed.
• Performs other miscellaneous duties and/or other special projects as required.

Who You Are

• Millwright certification or equivalent experience.
• Minimum 5 years’ experience in field service.
• Valid Canadian passport.
• Valid driver license
• Ability to lead, plan, and organize field service assignments.
• Motivated, customer oriented.
• Good communication skills, mandatory fluency in English, oral and written.
• Fluency preferred in French, oral and written.
• Ability to read and understand mechanical drawings in the English and Metric System.
• Product knowledge of Metso's equipment.
• Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, and Outlook.
• Willingness to travel to job sites including for extended periods, up to 70% of the time as may be required to meet customer’s needs.
• Capable of carrying out duties under pressure with the potential for 16-hour workdays.
• Willingness to respond to field service emergency calls on a 24-hour/7-day basis.
• Apply and respect company policies, objectives, goals, safety, and ISO 9001 quality standards.

What’s In It For You

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application. For additional information, please contact Francesca Palermo, Talent Acquisition Specialist at [e-mail]

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.