Field Service Engineer – Ultrasound & Patient Monitoring

Philips North America; Remote; CAD 41,000 - 72,000; Full time

Job summary

A health technology company based in Toronto is seeking a Field Service Employee for Ultrasound and Patient Monitoring. Responsibilities include managing customer relations, diagnosing and servicing equipment, and adhering to administrative duties. Candidates should have 1+ years in diagnostic imaging or 3+ years in electromechanical backgrounds. Regular travel is required. A college diploma in electronics is highly preferred, along with strong troubleshooting and customer service skills. This position offers a competitive salary and comprehensive benefits.

Benefits

Generous PTO

Education reimbursement

Field service incentive bonus plans

Qualifications

• 1+ years of experience in diagnostic imaging service or 3+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory.
• Must be able to perform physical, cognitive and environmental job requirements.

Responsibilities

• Provide exceptional customer service and address customer needs.
• Participate as a member of the regional work team to improve processes.
• Perform all administrative duties within established regulatory requirements.
• Resolve customer and system problems timely using support processes.
• Travel approximately 70% for site support.

Skills

Diagnostic imaging experience

Electromechanical troubleshooting

Excellent customer service skills

Knowledge of networking theory

Education

College diploma in electronics

Biomedical Engineering Technology diploma

Tools

Service tools and test equipment

Job description

A health technology company based in Toronto is seeking a Field Service Employee for Ultrasound and Patient Monitoring. Responsibilities include managing customer relations, diagnosing and servicing equipment, and adhering to administrative duties. Candidates should have 1+ years in diagnostic imaging or 3+ years in electromechanical backgrounds. Regular travel is required. A college diploma in electronics is highly preferred, along with strong troubleshooting and customer service skills. This position offers a competitive salary and comprehensive benefits.