Field Service Employee, Ultrasound and Patient Monitoring (Travel: Greater Toronto Area, ON)

Philips North America; Remote; CAD 41,000 - 72,000; Full time

Job summary

A health technology company based in Toronto is seeking a Field Service Employee for Ultrasound and Patient Monitoring. Responsibilities include managing customer relations, diagnosing and servicing equipment, and adhering to administrative duties. Candidates should have 1+ years in diagnostic imaging or 3+ years in electromechanical backgrounds. Regular travel is required. A college diploma in electronics is highly preferred, along with strong troubleshooting and customer service skills. This position offers a competitive salary and comprehensive benefits.

Benefits

Generous PTO

Education reimbursement

Field service incentive bonus plans

Qualifications

• 1+ years of experience in diagnostic imaging service or 3+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory.
• Must be able to perform physical, cognitive and environmental job requirements.

Responsibilities

• Provide exceptional customer service and address customer needs.
• Participate as a member of the regional work team to improve processes.
• Perform all administrative duties within established regulatory requirements.
• Resolve customer and system problems timely using support processes.
• Travel approximately 70% for site support.

Skills

Diagnostic imaging experience

Electromechanical troubleshooting

Excellent customer service skills

Knowledge of networking theory

Education

College diploma in electronics

Biomedical Engineering Technology diploma

Tools

Service tools and test equipment

Job description

Titre du poste

Field Service Employee, Ultrasound and Patient Monitoring (Travel: Greater Toronto Area, ON)

Description de poste

Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries. This is a multimodality position. Ultrasound and/or Patient Monitoring experience is highly preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have a college diploma in electronics or equivalent combination of education and experience; Biomedical Engineering Technology diploma highly preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Pay Transparency Details

The annual pay range for this position is $41,000.00 to $72,000.00, plus overtime eligible.

This role also includes field service and lead generation incentive bonus plans, on‑call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long‑term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to the Greater Toronto Area.

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.