Field Operations Manager - C&F

Brandt Group of Companies; Hanwell Rural Community; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in heavy machinery is seeking a Field Operations Manager responsible for overseeing customer-facing service support functions across the Atlantic region. This role involves executing business strategies to enhance profitability and performance of service departments while mentoring branch teams. The ideal candidate will possess strong leadership skills, an understanding of service operations, and financial acumen. The position is based in Hanwell Rural Community, New Brunswick.

Qualifications

• Extensive knowledge in customer support processes, especially service operations.
• Ability to analyze financials and guide managers.
• Keen understanding of branch operations for service.

Responsibilities

• Execute customer support business plans and strategies.
• Review financials and conduct monthly reviews.
• Develop performance improvement plans for departments.
• Ensure adherence to dealer audit criteria.

Skills

Knowledge of heavy machinery dealer business practices

Interpersonal communications

Negotiation

Conflict resolution

Financial acumen

Job description

Due to current growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor Ltd. customer-facing service support functions. This position executes our strategic business plan and oversees development of our branch service teams. The service field teams primary responsibility is to drive the profitability of the service departments. As the key person in this region your roll is to mentor and lead as they support their customers. Plans, processes, and communication must be developed and implemented to liase with the Branch network, who in turn provide front line support to our customers.

Responsibilities

• Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key rolls.
• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
• Develop plans for improved performance of the each department
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

Technical Skills & Knowledge

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Process specifically service operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Knowledge of products, customers, markets and competitors.
• Keen understanding of branch operations for service.
• Financial accumin with a focus on branch GL’s.
• The ability to teach financial accumin to your managers.