Field Operations Manager

O2E Brands; Toronto; On-site; CAD 100,000 - 115,000; Full time

Job summary

A leading franchise management company is seeking a Field Operations Manager to enhance revenue growth and coach Franchise Partners. This role involves approximately 50% travel across Canada and the US. Ideal candidates will have a minimum of 2 years in multi-unit leadership and excellent communication skills. The position offers a salary range of $100,000 to $115,000 annually, alongside participation in a profit-sharing program and comprehensive health benefits. Join the team and help drive success in a hybrid workspace.

Benefits

Participation in profit-sharing program

Sales Incentive/Bonus Program

Comprehensive Health and Dental Benefits

Generous Paid Time Off

Professional Development Opportunities

Access to Health and Wellness Programs

Qualifications

• Minimum of 2 years experience in multi-unit business leadership.
• Ability to coach franchisees effectively.
• Exceptional written and verbal communication skills.

Responsibilities

• Drive overall revenue growth for the assigned portfolio.
• Conduct regular field visits to support Franchise Partners.
• Provide financial analysis and recommendations.

Skills

Business leadership

Coaching

Profit and loss analysis

Communication

Project management

Team collaboration

Education

High School graduate

Post-Secondary Education

Coaching certification

Job description

Location: Toronto, 5255 Yonge St, 3rd Floor, North York, ON M2N5P8, CAN

1-800-GOT-JUNK? is looking for a Field Operations Manager to join our team to partner with our Franchise Partners to ensure operational excellence and drive overall top line revenue growth. The position will be required to travel approximately 50% of the time across Canada and the US, supporting a portfolio of franchises.

I’m a natural leader and coach who is highly organized, results driven and a prioritizing machine. I have a passion for business and know what it takes to develop a business from the ground up and make it a success. I build rapport quickly and earn the trust needed to influence business owners.

Vancouver-based and Toronto-based team members work in-office every other week (Tues–Thurs). Core attendance is required from 9 AM – 3 PM on these days to support business priorities.

Responsibilities

• Accountable for driving overall top line revenue growth for the organization with an assigned portfolio
• Accountable for driving key KPIs for each franchise location as identified by the Vice President of Residential Revenue Operations
• Build long-term relationships with Franchise Partners, identify business growth opportunities that can be progressed through coaching
• Conduct regular field visits with each Franchise Partner in assigned portfolio (up to 50% travel annually)
• Coach Franchise Partners and their team members on all aspects of running the daily operations of the franchise (train new systems where required)
• Provide guidance and coaching for Franchise Partners to ensure actions and solutions meet customer needs, company brand targets, pricing guidelines, national accounts/strategic accounts agreements and profitability recommendations
• Enforce brand compliance to maintain consistency throughout the franchise system
• Champion brand strategy through the 1-800-GOT-JUNK? way, including operational processes for corporate programs and promotions in support of departmental objectives
• Provide full financial analysis and recommendations for franchise businesses including P&L and Balance Sheet review and cash flow analysis. Coach towards betterment within franchise financial health
• Assist with delivering regional and local training events and facilitating within peer groups
• Demonstrate PIPE within the system, be a role model for growth and a Brand Ambassador within all communities

Qualifications

• Experience: 2 years minimum, multi‑unit business leadership and/or multi‑unit franchisee coaching experience at a regional level
• Coaching, facilitation, profit and loss analysis
• General knowledge around development and execution of strategic plans
• Ability to lead multiple activities
• Ability to work in teams and be collaborative
• Exceptional verbal and written communication
• Lean process management, project management skills
• Experience facilitating performance management of cohorts
• Education: High School graduate required
• Post‑Secondary Education: an asset
• Coaching certification: an asset

Salary Range: $100,000 – $115,000 per annum (The actual salary offered will be commensurate with education, experience, and internal equity.)

Benefits

• Participation in our Company Profit Sharing Program of up to 8% of base salary
• Eligibility for a Sales Incentive/Bonus Program for revenue‑generating roles, based on performance and role criteria
• Comprehensive Extended Health and Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs, including gym facilities at our corporate head office
• Pre‑Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Two or more interviews with different team members, including structured competency & scenario‑based questions
• Presentation/Assessment
• We use audio recording transcription for our interview practices 🔊

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here: (YouTube ) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please contact our Talent Acquisition Team at [e-mail] or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.

➡️ Ready to take your career to the next level? Apply today! 🚀