Field Install Trainer CA

Fountain; London; On-site; USD 78,000; Full time

Job summary

An established industry player is seeking a Field Installation Trainer to enhance the skills of subcontracting teams. This role involves training, coaching, and ensuring quality installations of home improvement products. The ideal candidate will have a strong background in home construction and a passion for customer service. With a commitment to excellence, this company offers a supportive environment that fosters professional growth and development. Join a team that values innovation and quality in every project, providing homeowners with exceptional service and peace of mind.

Benefits

Fully paid health, dental, and vision insurance

401k with company match

Paid time off including parental leave

Individualized career development programs

Childcare assistance

Employee assistance programs

Employee discount marketplace

Qualifications

• 3+ years in home construction or installation with a focus on training subcontractors.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Train and develop installation subcontractors in the office and field.
• Improve subcontractor retention through impactful training.

Skills

Customer Service Focus

Active Listening

Detail-oriented

Communication Skills

Problem Solving

Ability to Work in Teams

Education

High School Diploma or equivalent

Tools

Drills

Speed Square

Saw or Grinder

Microsoft Office Suite

Job description

Address 85 Midpark Rd, London, ON N6N 1B2, Canada

Compensation $78,000.00/year

Job Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | Childcare assistance | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary:

The Field Installation Trainer is responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.

Essential Duties and Responsibilities:

1. Train, coach and develop installation subcontractors both in the office and in the field
2. Improve subcontractor retention rates through impactful training and engagement
3. Ensure jobs are installed daily to improve location attainment and effectiveness
4. Responsible for driving proficiency and efficiency amongst installation subcontractors
5. Installation training subject matter expert; able to teach all aspects of installing LeafFilter products on all types of homes with all LeafFilter products
6. Able to identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses
7. Works with the Installation Managers on individual performance, abilities, and capacities of the installers
8. Partner with leadership on identifying systemic training gaps and propose solutions to address gap
9. Must hold a valid driver's license.
10. Must be comfortable ascending and descending ladders of varying heights to perform services.
11. Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

1. High School Diploma or equivalent.
2. 3+ years of successful experience in home construction, remodeling, and/or installation
3. Track record of successfully training, coaching, onboarding subcontractors
4. Strong customer service focus and ability to interact with customers
5. Must have a reliable truck, van or SUV that can carry ladders
6. Multi-height and adjustable ladders (28+ feet in height)
7. Functioning tools to include drills, speed square, saw or grinder, etc.
8. Ability to frequently be on ladders up to 3 story of homes
9. Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
10. Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
11. Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
12. Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
13. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
14. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
15. Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
16. Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
17. Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
18. Familiarity and comfort using ladders of various heights.
19. Basic Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
20. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

Prior experience in gutter and gutter protection system installation

Travel Requirements:

More than 50% domestic travel required.

Overtime/Additional Hours Requirements:

May be requested to work overtime on evenings and weekends dependent on business need.

Physical Requirements

Field Office Environment

Performs work outside in varying temperatures and climates.

Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).