Field Application Engineer

Global Talent Alliance, Canada; Vancouver; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading technology firm is looking for a Field Application Engineer in Metro Vancouver. The ideal candidate will provide technical support, pre-sales training, and customer assistance for wireless technologies including 5G and LTE. Applicants must have a Bachelor's in Electronic Engineering and over three years of experience in embedded systems. Strong communication skills and a willingness to travel are essential. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Bachelor’s Degree or equivalent in Electronic Engineering, Computer, Automation, Electronics & Communications.
• Three years or more experience in embedded product design or Firmware development in electronics.
• Must be based in US/Canada and a native English speaker.

Responsibilities

• Provide technical support for the company's product line including wireless technologies.
• Provide Pre-Sales and Post-Sales technical support and customer training.
• Develop demonstration applications to help customers integrate the company's modules.

Skills

Technical support

Communication skills

Problem-solving

C/C++ programming

Linux knowledge

Education

Bachelor’s Degree in Electronic Engineering or related field

Tools

Linux

C/C++

Job description

About the job Field Application Engineer

Job Description:

• Provide technical support for the company's entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS and GNSS wireless technologies.
• Provide Pre-Sales and Post-Sales technical support and customer training on company's wireless modules and development tools.
• Provide quick responses to customer technical enquiries, being prepared to travel for on-site support across north America.
• Be able to give product presentations and conduct product and tool training for customers on-site.
• Provide tangible feedback and feasible solutions to customers, based on their application requirements.
• Develop simple demonstration applications to help customers evaluate and integrate company's modules quicker and more effectively.
• Prepare Weekly Technical Reports indicating the support activity and open issue progress.

Requirements:

• Bachelor’s Degree or equivalent in Electronic Engineering, Computer, Automation, Electronics & Communications or other IT related fields.
• Three years or more experience in embedded product design or Firmware development in electronics.
• Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specification/standards
• Good knowledge of C/C++, Linux, android specification/standards is a plus
• Experience in development of peripheral driver and debug troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus
• Excellent demonstrating outstanding communication and presentation skills and being able to effectively communicate in a multicultural work and customer environment.
• Creative problem solver possessing good analytical and troubleshooting skills, able to manage and swiftly resolve all technical issues, delivering highest quality services to our customers.
• Be Self Motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork. Be a positive thinker and easily get along with others.
• Must be based in US/Canada.
• Must be a native English speaker or similar speaking level.
• Must be able and willing to travel.

Preferred Experience:

• Experienced in embedded Linux, Android system, or other OSs.
• Experienced in 2G, 3G, NBIoT, CatM, LTE RF/Antenna design, tuning or testing.
• Experienced in module certificates, e.g. CE, FCC, GCF, PTCRB or carrier’s approval process.
• Had been working in IoT, PC notebook, auto electronics industries.
• Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS Wireless M2M Modules.
• Proficient C/C++, Perl, Python, Shell programming Skills.
• Knowledge of Wireless Network, mobile phone or wireless modem technologies including Bluetooth, WIFI, Zigbee, etc.
• Familiar with ARM microcontrollers architecture.