Fairmont Jasper Park Lodge Overnight Front Desk Agent Jasper Alberta

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury resort in Alberta is seeking an Overnight Front Desk Agent. Responsibilities include warmly welcoming guests, managing reservations, and ensuring a pleasant stay. Ideal candidates have experience in customer service and hospitality. Benefits include subsidized accommodation, complimentary meals, and travel program discounts.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program with discounts

Access to wellness support

Discounts at resort outlets

Opportunities for career development

Qualifications

• Related work experience in hospitality/front office is an asset.
• Legally eligible to work in Canada.

Responsibilities

• Welcome, check-in and check-out guests promptly and pleasantly.
• Promptly handle phone calls and guest messages.
• Efficiently handle all guest queries and requests.
• Assist guests regarding hotel facilities in an informative way.
• Maintain company-issued float and ensure accurate balance postings.

Skills

Customer service experience

Organizational skills

Communication skills

Microsoft applications experience

Job description

Fairmont Jasper Park Lodge Overnight Front Desk Agent Jasper Alberta

Fairmont Jasper Park Lodge 1 Old Lodge Rd, Jasper, AB T0E 1E0

Starting Rate of Pay: $21.16/hr CAD

Job Overview

As a Guest Services Agent Overnight with Fairmont Jasper Park Lodge, you will provide a warm and welcoming experience for our guests. Your responsibilities include welcoming and checking in/out guests, handling phone calls and messages, managing guest inquiries, and maintaining accurate float balances and front desk supplies.

Responsibilities

• Welcome, check-in and check-out guests promptly and pleasantly.
• Promptly and pleasantly handle phone calls and guest messages.
• Efficiently handle all guest queries and requests.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Maintain company issued float and ensure accurate balance postings for each shift.
• Ensure that the Front Desk is appropriately supplied and stocked at all times.

Qualifications

• Related work experience in hospitality/Front office asset.
• Customer service experience required.
• Previous Property Manager experience preferred.
• Microsoft applications experience required.
• Excellent organizational, written and verbal communication skills.
• Legally eligible to work in Canada.

Benefits

• Subsidized staff accommodation assistance.
• One complimentary meal per shift in our staff cafeteria.
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues (including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise & Whistler).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts at resort Food & Beverage Outlets, Fitness Centre, and Golf Course.
• Access to staff activities and events through the Colleague Lifestyle Program.
• Opportunities to develop talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.
• Accommodation for disabilities or other needs through the application or recruitment process.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].