Facilities Coordinator

Ainsworth; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading facilities services provider in Canada is seeking a Facilities Coordinator to ensure exceptional customer experiences. You will manage client requests through calls and emails, providing solutions and support. The ideal candidate has 1-3 years of experience in customer service, strong communication skills, and is a self-starter. This role offers comprehensive benefits and a hybrid work model.

Benefits

Comprehensive health, dental and medical benefits

Employee Discounts and Incentives

Generous vacation

Employee Discounts and Incentives

Qualifications

• 1-3 years of previous experience in a customer service/support role.
• Professional, self-starter with flexible work hours.
• Proficiency with computers and strong typing skills.

Responsibilities

• Receive calls or emails requests from clients.
• Respond efficiently to caller, ensuring clients feel supported.
• Develop and maintain knowledge of company systems.

Skills

Customer service

Active listening

Verbal communication

Written communication

Problem-solving

Education

College/university graduate or equivalent work experience

Tools

CRM software

Job description

Position Summary

We are excited that you stopped and are reading our job description and hope you will apply. At Ainsworth, our customers are our top priority. As the Facilities Coordinator you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients’ requests. We are looking for candidates who enjoy a challenging workday and who love helping customers. Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.

Responsibilities

• Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
• Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Develop and maintain an understanding and working knowledge of our CMMS computerized maintenance management systems
• Create and complete work order requests on all incoming calls and email requests.
• Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.
• Support field technicians and staff
• Coordinate sub-contractors

Qualifications

• 1-3 years of previous experience in a customer service/support role
• College/university graduate or equivalent work experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Experience working in HVAC/Building Automation industry or a related field is an asset.
• Must complete criminal record check
• Language - English

Why work at Ainsworth (a GDI company)?

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits

Comprehensive health, dental and medical benefits, including wellness supports and generous vacation

Rewards

Service milestones and peer recognition plus Employee Discounts and Incentives

Flexibility

Hybrid working models, where applicable

Diversity

An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

#LI-Onsite