Experienced Service Advisor - Kingston Kia

401 Auto; Kingston; On-site; CAD 75,000; Full time

Job summary

A leading automotive service provider in Kingston is seeking a Customer-Focused Service Advisor to enhance customer experiences in our service department. Responsibilities include guiding customers through the service process, maintaining accurate records, and ensuring customer satisfaction. Ideal candidates are energetic, organized, and possess excellent communication skills. Join a dynamic team dedicated to employee growth and advancement opportunities.

Benefits

Health & wellness benefits

Employee referral bonus

Exclusive employee pricing on parts

Qualifications

• Minimum 1 - 2 years in a customer service role.
• Auto experience considered an asset.
• Valid G Driver's License.

Responsibilities

• Assist customers with their auto service needs.
• Maintain customer rapport and provide estimates.
• Prepare and maintain accurate service records.

Skills

Excellent customer service skills

Listening skills

Time Management

Sales Experience

Job description

Overview

Now Hiring: Customer-Focused Service Advisor. Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence. Guide Customers Through a 5-Star Service Experience!

We’re looking for a customer-focused, organized and energetic Service Advisor to join our dynamic dealership team. As the first point of contact for service customers you’ll play a key role in delivering a smooth, professional and friendly experience from check-in to pick-up.

At the 401 Group of Companies we want to focus on not who you are but who you CAN be. We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters and influential leaders in all aspects of who they aspire to be daily.

Location: 2820 Princess St Kingston ON (Kia)

Compensation: Up to $75,000 per year

What You Will Be Doing

• Ascertain auto services by listening to customers description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies and labour; calculating customers payment including deductibles
• Prepare repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers publications
• Other duties as assigned

What You Bring to the Table

• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Auto experience considered an asset
• Valid G Driver's License
• Able to work flexible hours within our business hours including Saturdays

So why work for us

• The 401 Group of Companies is privately owned and 100% Canadian
• 40 State-of-the-art facilities including a Google-like call centre and an 80,000 sq. ft. centralized service Hub
• A fun, fast-paced and high-energy work environment with exciting initiatives and rewarding perks
• Personalized coaching, mentoring and training focused on both individual growth and team success
• Empowering you to grow with meaningful career path planning and advancement opportunities
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Exclusive employee pricing on automotive parts and service along with a special discount at the Blackshop Restaurant and Wine Bar
• Perkopolis Enrollment
• On-site Parking

The 401 Group of Companies is proud to be recognized as one of Canada’s fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in Cambridge, Ontario. Our brands include but aren’t limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler Jeep Dodge Ram, Buick GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we’d love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Act. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier-free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation please contact HR.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive we are unable to confirm the receipt of individual applications or resumes.

Required Experience : Manager

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1