Executive Housekeeper

Spirit Ridge; Osoyoos; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading resort is seeking a Housekeeping Manager to oversee cleanliness and organization. This role involves managing the housekeeping team, conducting inspections, and ensuring guest satisfaction. Candidates should have 4+ years of experience in housekeeping, with 1-2 years in a managerial capacity. A high school diploma is required, and proficiency in Office 365 is preferred. The role requires a hands-on leader who is flexible with working hours, including weekends.

Qualifications

• 4+ years’ experience in a Housekeeping Department.
• 1-2+ years in a managerial role, preferably as an Executive Housekeeper.
• Ability to stand and walk for long periods and moderate lifting.
• Polished approach to guest service and colleague interactions.
• Flexible to work as business levels dictate, including evenings & weekends.

Responsibilities

• Lead and support laundry & housekeeping staff to meet resort standards.
• Conduct inspections for cleanliness and upkeep of the resort.
• Schedule housekeeping staff based on occupancy rates.
• Monitor inventory and cost control for cleaning supplies.
• Foster a positive team environment and hold departmental meetings.

Skills

Leadership

Communication

Problem-solving

Team motivation

Customer service

Education

High school diploma

Post secondary education

Tools

Office 365

Opera PMS

Job description

Reporting to the Director of Operations, the duties and responsibilities are as follows:

• Exceed our guests expectations by leading your people to feel proud in a quality job done well
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Responsible for the upkeep and cleanliness of the entire resort through inspections, resort tours and regular walks.
• Monitor amenities and ensure adequately stocked cleaning supply levels, as required.
• Schedule staff based on occupancy rates and needs of the resort
• Trains, supervises, motivates and coaches Housekeeping managers, supervisors and Attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Provide support and guidance to the housekeeping team to facilitate the development and organizational efficiencies of the department
• To achieve effective communication by briefing and debriefing staff, and hold regular departmental meetings.
• Oversee inventory, purchasing, disbursement, and cost control for all cleaning supplies, room amenities and laundry supplies.
• Responsible for maintaining an accurate and timely payroll of employees in the housekeeping department.
• Conduct continual inspections to determine resort’s overall level of cleanliness and upkeep.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Liaise with all other departments, such as working with Front Desk to complete all arrivals and new walk-ins
• Maintain safe working conditions within department and resort by insuring that all employees follow safety rules and procedures.
• Respond to all relevant guest and owner inquiries, comments, and concerns
• Monitor guest & owner feedback based on experiences through comments, concern, and recommendations

Qualifications:

• 4+ years’ experience within a Housekeeping Department
• 1-2+ years’ experience within a managerial role, preferably experience as an Executive Housekeeper with proven ability to motivate and retain staff
• Fosters a positive team environment. A cultural champion.
• High school diploma. Post secondary education is preferred.
• Proficiency using Office 365, and other Microsoft programs
• Ability to stand and walk for long periods of time. Moderate lifting is required in the role when assisting team members.
• Experience with Opera PMS is an asset.
• A polished approach to guest service and colleague interactions
• A passion for Guest Services and the proven ability for consistently anticipating guest needs.
• Must be flexible to work as business levels dictate, including evenings & weekends.

Spirit Ridge Lake Resort is an equal employment opportunity and affirmative action employer.

Source: Hospitality Online