Executive Housekeeper

Melia Purosani Hotel Yogyakarta; British Columbia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A renowned hotel in British Columbia is seeking an Executive Housekeeper responsible for managing all housekeeping operations. The ideal candidate has a university degree in Tourism or Hospitality, significant experience in hotel management, and strong team leadership skills. Responsibilities include overseeing cleaning activities and ensuring adherence to hotel standards. Join a vibrant team that values equality and diversity.

Benefits

Flexible compensation

Exclusive discounts on various products and services

Qualifications

• Advanced proficiency in Microsoft Office Suite.
• Knowledge of hotel operations and management software.
• Internal: 2 years in a similar position within the hotel sector.

Responsibilities

• Manage daily cleaning and maintenance operations.
• Coordinate activities of cleaning staff.
• Ensure guest satisfaction through service quality metrics.

Skills

Effective communication

Team management and supervision

Organization and planning

Service-oriented attitude

Language Skills: Advanced English

Proactivity and innovation

Skills in handling complaints and claims

Education

University degree in Tourism, Hospitality, or related field

Tools

Microsoft Office Suite

Hotel management software

Job description

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

EXECUTIVE HOUSEKEEPING

MISSION

Responsible for all administrative and operational tasks within the department. This role ensures that guest rooms and public areas meet hotel and brand standards and that all cleaning procedures are implemented effectively.

Your Tasks:

• Efficiently and responsibly manage, oversee, and monitor all tasks assigned by management.
• Be responsible for the quality of service provided through customer satisfaction metrics from feedback portals and mystery guest assessments.
• Ensure the proper use of the hotel’s IT tools and applications.
• Oversee all daily cleaning and maintenance operations of guest rooms and common areas.
• Coordinate the activities of cleaning staff.
• Establish work schedules and shifts based on assigned workload, occupancy, and the hotel’s needs.
• Assign daily tasks and supervise the work of housekeepers and cleaners.
• Ensure proper interdepartmental communication through the tools provided for that purpose.
• Ensure the correct training of new staff.
• Ensure adherence to control procedures for the supply of linens (sheets, towels), cleaning products, room amenities, and supplies.
• Provide staff with all necessary materials to perform their duties correctly.
• Be responsible for the results and proper execution of departmental inventories.
• Be responsible for the results and proper execution of cleaning processes, standardization, and room equipment.
• Ensure the proper execution of periodic deep cleaning programs (fumigation, mattress rotation, floor polishing, upholstery cleaning, curtain and decorative cleaning, etc.).

What we are looking for:

• A university degree or Higher Education in Tourism, Hospitality, or a related field is preferred.
• Language Skills: Advanced English. Knowledge of a second language is a plus.
• Knowledge of hotel operations.
• Knowledge of hotel management software.
• Knowledge of check-in and check-out procedures.
• Ability to supervise and coordinate payment transactions.
• Advanced proficiency in Microsoft Office Suite.
• Skills in handling complaints and claims.
• Effective communication.
• Team management and supervision.
• Service-oriented attitude.
• Organization and planning.
• Proactivity and innovation.
• Planning and organizational skills.
• Internal: 2 years in a similar position within the hotel sector.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present" . Thanks to all our collaborators, we make it possible.

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