Executive Director - Business Services

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

Manitoba Health Services is seeking an Executive Director – Business Services who will lead the integration of health services across Manitoba. This role requires 15 years of experience in business transformation and strategic planning, including senior management roles. The successful candidate will oversee service management practices and collaborate with business leaders. Candidates should have a relevant post-secondary degree and strong leadership capabilities. This position also requires a current satisfactory Criminal Records Check.

Benefits

Supportive workplace culture

Commitment to diversity and equity

Professional development opportunities

Qualifications

• 15 years of progressive experience, including 10 years in senior/executive management.
• Experience leading matrixed teams and managing business systems.
• Vendor certification in ERP system administration is an asset.

Responsibilities

• Oversee provincial service desk and service support functions.
• Align shared services management framework across organizations.
• Develop relationships with business leaders to create value.

Skills

Leadership capabilities

Business transformation

Program/project management

Collaboration technologies

Education

Post-secondary or post-graduate degree in business or computer science

Tools

ERP systems (such as SAP)

Microsoft Office

Job description

Position Overview

Shared Health leads the planning and coordinates the integration of patient‑centered clinical and preventive health services across Manitoba. The organization also delivers some province‑wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Additional responsibilities for the Executive Director – Business Services

• Develop productive relationships with business leaders across organizations to influence how services can enable new sources of value.
• Align the provincial shared services service management framework to standardize the use of provincial business systems.
• Oversee the provincial service desk, account management, and the service support function including incident, problem, configuration, change and release management practices (ITIL).
• Lead Business Services in the delivery, implementation, ongoing support and adoption, vendor management including supplier engagement and service levels, service level agreements with service delivery partners, and overall operational and staff performance.

Experience

• 15 years of progressive experience, including:
• 10 years of senior or executive management experience in business transformation, strategic planning, business services planning, process development and system implementation, and leading the management of business information systems for a large ICT services organization ensuring operational sustainment and service management according ITIL processes and running a 24/7 on‑call support team.
• 5 years of experience leading a matrixed team to ensure collaboration and effective operations, working in a leadership role managing operational support for business systems, services and technologies including ERP (such as SAP), collaboration technologies, and office productivity technology systems (such as Microsoft Office, Skype, and Adobe productivity, communication and collaboration tools).
• 5 years of experience applying strong program/project management in leading multiple, large, cross‑functional teams on projects, delivering executive‑level presentations and influencing, leading and managing negotiations with senior‑level management and key internal and external stakeholders.

Education (Degree/Diploma/Certificate)

• Post‑secondary or post‑graduate degree in business, computer science or technology from an accredited educational institution; an equivalent combination of education and experience may be considered.
• Vendor certification in system administration and analysis in the organization’s current enterprise resource planning (ERP) system is an asset.

Certification/Licensure/Registration

• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province.

Qualifications And Skills

• Demonstrated comprehensive senior leadership capabilities. Shared Health has adopted the LEADS in a Caring Environment framework.

Physical Requirements

• Able to work safely in a typical computerized office environment, be available for regular travel within the province, and lift and move items of up to approximately 25 pounds.

Additional Information

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application.