Executive Director

Cardinal Creek Residence; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading care facility in Ottawa, Ontario is seeking an Executive Director to manage operations, ensure compliance, and lead a dedicated team. The role requires strong leadership, excellent communication skills, and experience in the health sector. Key responsibilities include overseeing daily operations, developing policies, and enhancing resident care quality. Candidates must have relevant educational qualifications, management experience, and a commitment to creating a supportive environment. This is an opportunity to make a significant difference in residents' lives.

Benefits

Competitive wages

Employee benefits

Employee and Family Assistance Program

Qualifications

• Must have experience in a managerial role in health or social services.
• Must be willing to obtain a Vulnerable Sector Check.
• Must provide proof of required vaccines.

Responsibilities

• Manage daily operations of the home.
• Develop and implement compliance policies.
• Provide leadership and direction to Department Heads.

Skills

Leadership skills

Communication skills

Positive working attitude

Knowledge of privacy legislation

Project management experience

Education

Post-secondary degree in health or social services

Long-term care administration management course

Tools

Electronic health records

Basic accounting knowledge

Job description

“How do you live in the moment?” We are passionate about ‘Making Every Moment Matter™’. We are seeking a candidate who shares our values - a person with a passion to make a difference, a strong moral compass and a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Executive Director reports to the Vice President of Operations or designate and is expected to manage the efficient use of human, physical and financial resources to maintain a high-quality care for residents. The Executive Director carries the ultimate responsibility for the daily operations of the home and resident care and is the home’s official spokesperson at all times. Oversees all activities related to developing, implementing, maintaining and monitoring the Home’s privacy policies and procedures in compliance with the applicable legislation and industry standards. Acts as a key strategic partner to the Home, balancing risk mitigation and privacy compliance with addressing and meeting business needs. As the Privacy Officer for the Home, the Executive Director’s name and work contact information is communicated within the Home and made available to the public.

About Us

At Cardinal Creek Residence, every day is an opportunity to create joy, connection, and purpose for the people who call our Residence home. We’re seeking a compassionate, team-oriented Executive Director who is driven to make meaningful connections and a positive impact.

Opening spring 2026 in beautiful Orléans, Ontario, our brand-new Residence will feature 134 private rooms and 90 shared rooms—each designed for comfort and dignity. Residents will benefit from 24‑hour nursing care and personalized support that help them live well, feel valued, and stay connected to what matters most.

Responsibilities

• In collaboration with the Home senior management team, assist in the development of the mission, vision, and value statement of the Home.
• Review the mission, vision and values of the Home annually and set annual goals and objectives.
• Provide leadership and be actively involved in the development of special programs utilizing an interdisciplinary and interhome approach.
• Provide input to external committees and task forces on standards, new programs and initiatives.
• Communicate the corporate strategic directions in a clear and concise manner.
• Demonstrate within the team a relaxed manner and a skill in ‘going with the flow’ emphasizing people’s individual needs and not tasks and routines while ensuring work requirements are met.
• Provide guidance, direction and supervision to the Home.
• Assist and develop corporate policies and procedures.
• Assist the Home in maintaining compliance with all applicable statutes, regulations, and government requirements.
• Provide guidance and support the Department Heads in interpreting the collective agreements.
• Demonstrate commitment to and skills in the person‑centered approach ‘Being a Butterfly’, effectively minimizing neutral care.
• Assist in the recruitment and hiring of Department Heads and other key staff.
• Recruit, hire and performance‑manage employees.
• Provide guidance to the Department Heads on labour issues (disciplines, mediation and arbitration).
• Conduct the Director of Care and Department Heads staff probationary and annual performance review.
• Meet with Department Heads on a regular basis and provide guidance on HR, risk management, resident care issues, legal and fiscal issues, etc.
• Seek to remove all potential controlling elements of care cultures and to remove all features of a ‘them and us’ care approach.
• Assist with marketing and public relations.
• Actively involved in various external committees and actively influence decision‑making and policy direction at the Ministry of Long‑Term Care/Ontario Health/OLTCA, etc.
• Responsible for completion of the Home’s operating budget in conjunction with appropriate Department Heads.
• Analyse the annual operating budgets for the Home and provide feedback to the Department Heads.
• Manage the capital budgets for the Home and collaborate with the Vice‑President of Operations to decide on capital priorities for the fiscal year.
• Monitor the monthly expenditures.
• Provide leadership on new funding initiatives and input into how funds need to be spent/allocated for the Home.
• Monitor the continuous quality improvement program and provide feedback to the senior management team on areas of risk and outcomes.
• Identify potential liability issues and collaborate with staff to minimize risk.
• Review all workplace incident investigations and corrective measures.
• Oversee the development, implementation, and maintenance of privacy policies, procedures and programs in coordination with the Senior Leadership Team and the Privacy Steering Committee.
• Other duties as assigned and or indicated in the Job Task Inventory.

Qualifications

• Post‑secondary degree from a program that is a minimum of three (3) years in duration or a post‑secondary diploma in health or social services from a program that is at least two (2) years.
• Completed or enrolled in a long‑term care administration management course that is at least one hundred (100) hours in duration of instruction time.
• Proven management experience in LTC.
• Good written communication skills.
• Knowledge of basic accounting.
• Knowledge and previous experience using electronic health record.
• Working knowledge of computer applications, labour relations and applicable legislation.
• Positive working attitude.
• Demonstrated leadership and communication skills.
• At least three (3) years working experience in a managerial or supervisory capacity in the health or social services sector or in another managerial or supervisory capacity (any field).
• Strong understanding of organization‑wide information practices, both internal and external flow of information, data collection tools and the information system.
• Knowledge of applicable privacy legislation, especially PHIPA, privacy expectations and information privacy technologies.
• Knowledge of privacy practices, concepts, trends and issues, and an understanding of their impact on business processes.
• Expertise in the interpretation and communication of principles and compliance requirements.
• Excellent communication and leadership skills.
• Experience in managing complex projects.
• Evidence of focus on people’s feelings when interacting and turning a task into positive social interaction.
• Ability to undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
• Provide documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X‑ray (within the last year).
• Two supervisory references required.
• Provide proof of all required vaccines.
• French speaking an asset.

What do we offer you?

• Competitive wages.
• Employee benefits.
• Employee perks.
• Employee and Family Assistance Program.
• Support for personal and professional growth.

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy‑conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

Monday – Friday. Flexibility for occasional evenings and weekends.