Estimator (On-Site)

ICONIX Waterworks; London; On-site; CAD 45,000 - 55,000; Full time

Job summary

A national waterworks distributor in London, Ontario is seeking a customer service representative. The role includes reviewing bids, providing sales support, and communicating with customers. Candidates should have a background in waterworks or construction sales, strong communication skills, and post-secondary education. This position offers competitive compensation and a variety of employee perks.

Benefits

Market competitive compensation

Employee incentive bonus plan

Retirement savings program

Comprehensive health and wellness benefits

Learning and development opportunities

Generous paid time-off allowance

Employee discount programs

Qualifications

• Minimum two years of waterworks or construction sales experience.
• Knowledge of waterworks/construction-type products and materials.
• Ability to clearly communicate on the telephone.

Responsibilities

• Reviews bids to determine needed materials and equipment.
• Submits a Bill of Materials for bids.
• Provides customer service and sales support.
• Handles customer orders and payments.

Skills

Interpersonal skills

Customer service skills

Attention to detail

Communication skills

Problem-solving skills

Competency in Microsoft Office

Solid math skills

Education

Post-secondary education

Bachelor’s degree in Business, Finance, or Operations

Tools

Microsoft Word

Microsoft Excel

MS Project

Microsoft Outlook

Job description

About the Role

• Receives bids from Branch/Sales staff and reviews them to determine what materials and equipment will be needed.
• Submits to the branch a Bill of Materials outlining what is needed for the bid.
• Provides sales support and customer service to customers who come into the location and via the telephone. Discusses product requirements and expectations with customers and recommends specific products and solutions.
• Recommends alternate products based on the customer's budget/cost, availability, or specifications.
• Presents projected pricing and terms in accordance with ICONIX policies and procedures and the customer’s profile.
• Provides estimates/quotations in support of sales.
• Proactively provides product information and recommends items needed by customers to increase customer satisfaction, improve profitability, and generate leads. Additionally, increases sales by cross‑selling, up‑selling, and offering promotional sale items.
• Educates customers about the features and benefits of ICONIX service and products.
• Prepares product for will‑call customers and takes payments from customers at ICONIX location.
• Processes customer orders and performs order data entry.

Here’s a Snapshot of How You’ll Contribute to Our Team

Whatever your role, you will make a difference here.

• Strong interpersonal, written, and verbal communication, and customer service skills.
• Ability to speak clearly and understandably on the telephone.
• Ability to communicate and interact with customers in a professional manner.
• Attention to detail and accuracy in processing orders.
• Ability to work with difficult customers and resolve problems and issues.
• Competency with Microsoft applications, including Word, Excel, MS Project, and Outlook.
• Solid math skills for invoicing.

Who We’re Looking For

• Post‑secondary education.
• Minimum two years of waterworks or construction sales experience or in lieu of experience a Bachelor’s degree in Business, Finance, Operations or related field.
• Demonstrable knowledge of waterworks/construction‑type products and materials.

Why Choose ICONIX?

This is a place where you will be empowered to do your best work

We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we’ve got our employees covered.

• Base Pay: Exact compensation may vary based on skills, experience, and location.
• Market Competitive Compensation: We reward high‑performance, team work, collaboration, and a continuous improvement mindset.
• Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day‑to‑day, through our annual bonus program*.
• Retirement Savings Program: ICONIX will match your contribution dollar‑for‑dollar to a maximum percentage that is based on your length of service with the company.
• Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
• Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
• Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
• Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
• Other perks include: Generous vacation/paid time‑off allowance, career advancement opportunities, flexible work arrangements, paid time‑off to volunteer, work boot reimbursement*, education assistance, stability of a three‑generation Canadian‑owned family business, family work atmosphere.

*For eligible employees.

ICONIX is committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at [e-mail] with your request. Your information will be treated as confidential.

Ready to build your career and realize your full potential? Apply now and join the flow!#IWW

ICONIX. Real People. Real Service. Real Solutions.

ICONIX is Canada’s most diverse national waterworks distributor, with footprints across the country. We offer an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks.

Working at ICONIX Means Being Part of a Greater Organization

ICONIX is proud to be part of the Deschênes Group, a family‑owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently ranked among Canada’s Best Managed Companies, a true testament to the company’s commitment to investing in its people and in delivering the best experience to our customers and partners.Learn more about the Deschênes Group.