Entry-Level Customer Care Agent | Flexible Scheduling

MCI; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tech-enabled business services company in Sydney is hiring entry-level Call Center Representatives. The role supports inbound and outbound customer service interactions across diverse clients. Candidates need strong communication and organizational skills, and a high school diploma is required. Ideal applicants are customer-focused and enjoy problem-solving in a dynamic environment. This position offers an hourly pay plus bonuses and various benefits including paid training and time off.

Benefits

Paid Training

Paid Time Off

Medical

Dental

Vision

Life Insurance

Retirement

Advancement Opportunity

Flexible Schedules

Daily Contests

Qualifications

• Must be 18 years or older.
• Typing speed of at least 20 words per minute.
• Familiarity with Windows operating systems required.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues and aim for first-call resolution.
• Document customer interactions accurately.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Customer-focused

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A leading tech-enabled business services company in Sydney is hiring entry-level Call Center Representatives. The role supports inbound and outbound customer service interactions across diverse clients. Candidates need strong communication and organizational skills, and a high school diploma is required. Ideal applicants are customer-focused and enjoy problem-solving in a dynamic environment. This position offers an hourly pay plus bonuses and various benefits including paid training and time off.