Entry-Level Call Center Agent | Flexible Schedules

MCI; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A tech-enabled business services company located in Cape Breton Regional Municipality is looking for call center representatives. This entry-level role involves handling inbound and outbound customer service inquiries and sales projects, requiring excellent communication skills and a willingness to learn. The position offers competitive compensation, flexible schedules, and various benefits, including paid training and health coverage.

Benefits

Paid Training

Health Benefits

Paid Time Off

Life Insurance

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely manner.
• Ensure first call resolution through problem-solving.
• Accurately document and process customer claims.
• Attend meetings and training to stay updated.

Skills

Organizational skills

Communication skills

Ability to multi-task

Customer service orientation

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

A tech-enabled business services company located in Cape Breton Regional Municipality is looking for call center representatives. This entry-level role involves handling inbound and outbound customer service inquiries and sales projects, requiring excellent communication skills and a willingness to learn. The position offers competitive compensation, flexible schedules, and various benefits, including paid training and health coverage.