Enterprise Systems Support

Woodfibre Management Ltd; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Woodfibre Management Ltd is seeking an Enterprise Systems Support professional in Vancouver, BC. The role involves ensuring telecom and operational technology systems meet operational requirements, providing technical support and validation throughout the project lifecycle. Candidates should hold a relevant degree with experience in telecom and operation technology systems, particularly in industrial settings.

Qualifications

• Minimum 2 years of relevant experience in supporting telecom and OT systems.
• Strong understanding of operational requirements in field environments.
• Hands-on experience with telecom infrastructure and operational systems.

Responsibilities

• Ensure telecom and operational systems meet operational needs.
• Support project delivery, testing, and commissioning phases.
• Coordinate with vendors and operations teams for smooth transitions.

Skills

Communication

Problem-Solving

Coordination

Technical Documentation

Education

Bachelor's degree or diploma in Telecommunications, Information Technology, Engineering, or related field

Tools

VoIP

SCADA

CCTV

PBX

Job description

Project

The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacity of 250,000 m3 and would produce approximately 2.1 million tons per year of LNG.

Woodfibre Management Ltd. is a privately held Canadian company based in Vancouver and a subsidiary of Pacific Energy Corporation Limited.

Position

The Enterprise Systems Support is primarily responsible for ensuring that telecom and operation technology (OT) systems delivered through projects meet operational requirements. The position acts as a key liaison between project teams and operations, providing technical support, coordination, and validation throughout the project lifecycle.

Key Responsibilities:

The successful applicant will:

• Support project delivery by ensuring telecom and operational systems (e.g., VoIP, PBX, SCADA, CCTV, access control, intrusion detection) are designed, configured, and implemented to meet day-to-day operational needs
• Participate in requirement reviews, design validation, and system acceptance activities from an operations perspective
• Provide technical oversight and support during deployment, testing, and commissioning phases
• Coordinate with vendors, project managers, and operations teams to ensure smooth transition from project delivery to steady-state operations
• Identify and report operational gaps or risks in proposed system designs or configurations
• Support the integration of telecom and OT systems with enterprise IT infrastructure, ensuring compatibility and policy compliance
• Monitor system performance and assist in troubleshooting issues post-implementation
• Maintain and update documentation including technical specs, configuration records, and operational procedures
• Assist with system audits, security assessments, and operational readiness reviews
• Ensure alignment with company IT/OT policies, cybersecurity standards, and operational best practices

Required Experience:

• Bachelor's degree or diploma in Telecommunications, Information Technology, Engineering, or a related field
• Minimum 2 years of relevant experience in supporting telecom and OT systems, preferably in industrial, energy, or Oil & Gas environments
• Strong understanding of operational requirements in a field or plant environment (e.g., system reliability, ease of use, maintainability)
• Hands-on experience with telecom infrastructure (e.g., VoIP, SIP, PBX, radio, LTE), and operational systems (e.g., SCADA, CCTV, access control, PIDS)
• Familiarity with network and system integration, and experience coordinating across project and operations teams
• Good knowledge of IT/OT security standards and protocols
• Proficient in technical documentation and system lifecycle management
• Excellent communication, coordination, and problem-solving skills
• Industry experience in Oil & Gas, utilities, or critical infrastructure is strongly preferred
• Relevant certifications (e.g., CCNA, CompTIA) are an asset

Additional Requirements:

• Experience working with large multi-disciplinary teams and contractors in a multicultural environment is an asset.
• Communication/interpersonal skills – interacting with front-line workers through to management and all hierarchical levels.
• Accepts responsibility and demonstrates a commitment to the delivery of tasks and targets.
• Exceptional written and verbal communication skills.
• Ability to be Innovative and vision-oriented with demonstrated ability to undertake strategic planning and implementation.
• Ability to work well under pressure, handle multiple tasks, and change priorities within tight time frames.
• Demonstrates and seeks accountability within the team.
• Ability to work collaboratively within a team environment.
• Motivated and willing to take ownership of tasks.
• Energetic in pursuit of continuous improvement processes.
• Shares knowledge readily and encourages personal development.
• A valid driver’s license and passport (Canadian passport or passport with US Visa).
• As required, the position is based in Vancouver, BC, with travel to the EPC contractor’s office in Houston, and Squamish (site).
• Must be legally entitled to work in Canada.

Only qualified candidates legally entitled to work in Canada will be contacted.

Woodfibre Management Ltd. is an equal opportunity employer.

Thank you in advance for your interest!