Enterprise Customer Success Manager

LumiQ; Toronto; Hybrid; CAD 110,000 - 115,000; Full time

Job summary

A professional education platform in Toronto is seeking an Enterprise Customer Success Manager to manage relationships with strategic clients. You will ensure customer satisfaction, drive engagement, and identify growth opportunities. The ideal candidate has over 8 years of experience in customer success or account management, strong analytical skills, and proficiency in CRM tools like Salesforce. This role offers a competitive salary of CAD $110,000 - $115,000, and a maximum total OTE of $140,000, along with flexible hybrid work arrangements.

Benefits

Health Benefits

Hybrid Work Style

Monthly team social events

Schedule flexibility

Nomad policy

Endless Learning

LumiQ Clubs

Qualifications

• 8+ years of experience in a customer-facing role such as Customer Success or Account Management.
• Experience in relationship-driven roles building trusted partnerships.
• Detail-oriented and proactive in managing multiple enterprise accounts.

Responsibilities

• Own and develop trusted advisor relationships with enterprise customers.
• Monitor and analyze customer health to mitigate churn and identify growth opportunities.
• Lead customer onboarding and strategic goal-alignment conversations.

Skills

Customer Success

Account Management

Relationship building

Analytical thinking

Organizational skills

Communication skills

Salesforce

Excel

Stakeholder engagement

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

Overview

At LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. LumiQ is proud to be a 2025 Deloitte Fast 50 and Fast 500 winner. We’re creating proprietary content, nailing our go-to-market strategy, and expanding globally with the support of strategic investment from Vertu Capital. We’re a certified Great Place to Work, focused on transparency, ownership, innovation, and empathy.

If you’re ready to make a real impact and help us transform professional education, we’d love to hear from you!

Reporting to the Manager, Customer Success, the Enterprise Customer Success Manager will serve as a trusted partner to LumiQ’s strategic clients, driving adoption, engagement, retention, and account growth. This role is accountable for customer outcomes, renewal negotiations, and identifying opportunities to expand the partnership over time.

Who You Are

• You have 8+ years of experience in a customer-facing role such as Customer Success, Account Management, or within an accounting firm.
• You excel in relationship-driven roles, building trusted partnerships and driving long-term customer engagement and retention.
• You are analytical and data-informed, able to interpret customer data, identify trends, and use insights to guide strategy, recommendations, and growth opportunities.
• You are highly organized and can effectively manage multiple enterprise accounts, initiatives, and priorities simultaneously.
• You are detail-oriented, proactive, and comfortable using tools such as Salesforce (or similar CRMs) and Excel to track engagement, performance, and renewal-related insights.
• You are a clear and confident communicator, both written and verbal, and collaborate effectively with customers and cross-functional internal teams.
• You are adaptable and thrive in a fast-paced, evolving environment, continuously refining your approach to better support customers and business goals.
• You are comfortable engaging with executive and senior stakeholders, leading strategic conversations through active listening, thoughtful questioning, and tailored communication.
• Having a CPA is an asset

What You'll Be Responsible For

• Own and develop trusted advisor relationships with enterprise customers, stakeholders, and end users to deliver a best-in-class experience.
• Monitor and analyze customer health, adoption, and engagement to proactively mitigate churn and identify growth opportunities.
• Lead customer onboarding, business reviews, and strategic goal-alignment conversations to drive measurable outcomes.
• Use data and customer insights to guide recommendations and support renewal and expansion discussions.
• Act as the voice of the customer by gathering feedback and advocating across product, content, and internal teams.
• Deliver clear, timely, and proactive communication while maintaining a high standard of responsiveness and detail.
• Maintain accurate customer records in Salesforce and other CRM tools to support reporting and account planning.
• Partner with customers to help shift from a compliance-driven approach to a culture of continuous learning.
• Support cross-functional initiatives as needed to advance Customer Success goals.

Salary

The expected base salary for this position is: CAD $110,000 - $115,000 plus bonus. Total OTE is a maximum of $140,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.

Location and Flexibility

This is a flexible hybrid role based out of Toronto, Canada. Employees will be expected to commute to the office 2 times a week. For training and onboarding, the in-office expectation may increase.

Benefits and Perks

• Health Benefits are available after 3 months, including a yearly health spending account. An Employee Assistance Program is also available for additional support.
• Hybrid Work Style: Remote work with a downtown Toronto office, snacks, events, and ping pong.
• Monthly team social events: Examples include Super Smash Bros party, hot chocolate bar, Blue Jays game, and other activities.
• Schedule flexibility: You can manage mid-day appointments or pick up a child from school as needed.
• Nomad policy: Work remotely 4 weeks per year from anywhere in the world.
• Endless Learning: The LumiQ platform offers podcasts on soft skills, career development, leadership, and more.
• LumiQ Clubs: Join an existing club or start your own.