Engineer III, End User Services

Moneris; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Moneris is seeking an experienced individual to support end-user technologies and device management. The role involves working with Microsoft Intune and Jamf to ensure effective deployment and management of end-user devices, as well as providing advanced support for unresolved issues. Ideal candidates will have a Bachelor's degree in Computer Science and significant experience with relevant technologies.

Benefits

Performance-based bonuses

Flexible benefits from day one

Retirement planning support

Unlimited access to Coursera

Holistic wellness support

Hybrid work arrangements

Qualifications

• 5+ years related experience in an end-user enablement and support role.
• Minimum 2-3 years experience working with PowerShell scripting.
• Experience with Microsoft Intune and Active Directory management.

Responsibilities

• Configure and manage end-user devices through Microsoft Intune.
• Provide third level support for complex escalated issues.
• Develop PowerShell scripts for automation of tasks.

Skills

PowerShell scripting

Device Management

Active Directory

Application scripting

Automation

Fluency in English

Education

Bachelor's degree in Computer Science

Tools

Microsoft Intune

Jamf

Job description

Your Moneris Career - The Opportunity

You will support Moneris' End-User Enablement Device Technologies and strategy. This includes supporting our MDM SaaS platform to drive automation and allow end-user self-service, image development and release strategy for Windows 11, end-user hardware and software standardization, drive automation through scripting, Device Management Solutions (i.e., Intune, Jamf, Defender), and GPO administration through active directory. You will also provide third level support to Service Desk and 2nd Level support teams to ensure and provide accurate support for unresolved end-user escalations.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Manager, End-user Services

Your Moneris Career - What you'll do

• Use Intune and Jamf to configure and facilitate application deployments and endpoint patching. Configure and administer device enrollment and workloads to drive automation initiatives such as autopilot.

• Manage Windows, macOS, Android, and iOS end-point devices through Microsoft Intune and related SaaS platforms.

• Help to maintain end-user hardware and software standards.

• Responsible for the image development, security, and release strategy execution for Windows 11 and macOS computing endpoints.

• Patch and vulnerability management execution of endpoints through Intune and other SaaS platforms.

• Create, modify, and deploy GPOs, Compliance policies to meet our requirements.

• Develop PowerShell scripts to automate application deployment, proactive remediation and promote end-user self-service.

• Provide third level support to Service Desk and Deskside staff for complex end-user escalations not resolved through standard support channels.

Your Moneris Career - What you bring

• Bachelor's degree in Computer Science or related business experience

• 5+ years related experience in an end-user enablement and support role

• Minimum 2-3 years experience working with PowerShell scripting and facilitate patch management and application deployments

• Minimum 3-5 years experience with active directory group policy management

• Minimum 2-3 years experience with application scripting and automation

• Experience with Microsoft Intune. Related experience configuring and facilitating application deployments, patching, configuring device enrollment and workloads to drive automation

• Experience working with Active Directory and Group Policy Management

• Fluent in English (reading, writing, and verbal); Fluency in French is considered an asset

• Familiarity with Microsoft Graph API for scripting against Microsoft Intune, Entra ID, and Azure services to extend automation capabilities beyond built-in tools

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Hybrid

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.