Employee Success Manager

REDspace Inc.; Bedford (Ville); Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology firm in Halifax is seeking an Employee Success Manager to advocate for the professional growth and well-being of their developer teams. You will champion employee success through direct support, performance management, and personalized career development plans. The ideal candidate brings a strong background in HR practices, a passion for employee well-being, and excellent communication skills. This role offers flexible work options and comprehensive benefits to enhance employee happiness.

Benefits

Fully company-funded health and dental coverage

Flexible Health Spending Account

Free access to training materials

Qualifications

• 5+ years experience leading and mentoring people.
• Deep understanding of employee relations and performance management.
• Direct experience in a fast-paced technology environment.

Responsibilities

• Act as first point of contact for developer team, providing support.
• Collaborate with team leads for performance feedback.
• Identify skill gaps and implement learning initiatives.

Skills

Excellent communication

Active listening

Conflict-resolution skills

Data analysis

Education

Bachelor’s degree in Human Resources or related field

Tools

HRIS systems (e.g., BambooHR)

Job description

Overview

As an Employee Success Manager, you'll be a dedicated people advocate for our developer teams. Your core mission is to champion the professional growth and well-being of our team members. You will be a central point of contact for our developers, ensuring they have the support, resources, and career guidance needed to succeed. This includes overseeing performance management and employee relations for the team. This role is based out of our office in Bedford, NS.

What You’ll Do

• Be a Partner to Our Developers: Act as the first point of contact for our developer team, providing confidential support and guidance on concerns and career goals. Facilitate open communication between developers and management, help to mediate potential issues, and conduct regular one-on-one check-ins to build trust. Manage and oversee employee relations, including addressing internal disputes, handling PTO requests, and ensuring consistent application of company policies.
• Drive Performance and Development: Collaborate with team leads to gather comprehensive performance feedback, ensuring a holistic understanding of each developer’s work. Help manage and refine the performance review process to be valuable and transparent. Partner with developers to create personalized career development plans and identify opportunities for skill enhancement.
• Champion Learning and Growth: Identify skill gaps and learning needs across the team based on performance data and employee feedback. Curate and implement learning initiatives, such as workshops, certifications, and mentorship programs, to support continuous growth of our technical talent.
• Provide Strategic People Insights: Analyze employee morale and engagement, and provide management with actionable insights on retention trends. Help develop and implement initiatives that contribute to a positive and inclusive work environment and partner with HR to ensure people practices are fair and consistent.

Requirements

What You’ll Bring

• Experience: 5+ years experience leading and mentoring people, with a focus on fostering professional growth. Deep understanding of employee relations and performance management, with a track record of coaching and guiding teams to success. Direct experience in a fast-paced technology or project-based environment. Experience implementing HR programs, engagement initiatives, or learning and development strategies. Strong working knowledge of Canadian employment legislation, HR best practices, and HRIS systems (e.g., BambooHR, Small Improvements).
• Education: A bachelor’s degree in Human Resources, Business Administration/Management, Organizational/Behavioral Psychology, or a related field.
• Skills: Excellent communication, active listening, conflict-resolution skills, ability to analyze data and provide actionable insights.
• Passion: Genuine passion for employee well-being and a track record of building trust with a diverse group of individuals.

Benefits

• Your well-being: Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple. Pension plan contribution matching. Flexible Health Spending Account and/or Lifestyle Spending Account.
• Your career: Competitive compensation package, commensurate with experience. Weekly sharing sessions for projects and technology. Free access to training materials, including Udemy Business. Team-oriented education strategy with a professional development allowance. Consistent, frequent check-ins with leadership.
• Your Happiness: Flexible Hybrid Work: primarily in-office in Bedford three days a week, with flexibility for work-life balance when needed. Fully remote options available for candidates outside the HRM area where applicable. Modern office with free parking, on-site gym/sauna, and complimentary coffee and snacks. Engaging culture with social and team-building events and charitable donation matching.

Our commitment to diversity

At REDspace, we believe that diverse backgrounds, talents, skills, experiences, and perspectives strengthen our business and enrich the communities in which we work and live. We are dedicated to fostering an inclusive environment where knowledge sharing and collaboration thrive, empowering our employees to achieve their best. We are committed to growing and nurturing a workplace that values and respects every individual. Our hiring practices are based solely on merit and skill, ensuring that all employment-related and hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national or indigenous origin, disability, age, citizenship, marital status, or Veteran status. Join us in our mission to create a dynamic and inclusive community where everyone can contribute and succeed.

Need accommodations?

We’re committed to providing an inclusive hiring process. If you require accommodation at any stage of the application or interview process, please let us know. We’ll work with you to ensure an accessible and respectful experience.