Hybrid Bilingual Call Center Agent (French/English Required)

Bill Gosling Outsourcing; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a leading outsourcing firm where your bilingual skills can shine! As a Bilingual Call Center Agent, you'll be the first point of contact for customers, providing exceptional service in both French and English. This role offers a dynamic work environment that combines fun with results, along with opportunities for growth and career advancement. Enjoy comprehensive training, a team-oriented culture, and a modern workplace designed to enhance collaboration. If you're passionate about making lives better and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• Fluency in both French and English is required for this role.
• Previous experience in a call center or customer service is necessary.

Responsibilities

• Respond to customer inquiries in both French and English.
• Resolve customer issues while maintaining high satisfaction levels.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong communication skills

Problem-solving skills

Basic computer skills

Tools

CRM software

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are looking for Bilingual Call Center Agents to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.

What You'll Do:

• Respond to customer inquiries, providing timely and accurate information in both French and English
• Resolve customer issues, ensuring high satisfaction levels and adhering to company standards
• Maintain a high level of professionalism while interacting with customers
• Handle inbound and outbound calls, emails, and chat inquiries in both languages
• Document interactions and maintain up-to-date records in our systems
• Collaborate with other departments to resolve customer concerns efficiently

What We're Looking For:

• Fluency in both French and English (written and spoken) is required. English-only candidates will not be considered.
• Previous experience in a call center or customer service role is required
• Strong communication skills with an emphasis on customer satisfaction
• Ability to work in a fast-paced, dynamic environment
• Problem-solving skills and the ability to handle difficult situations calmly and professionally
• Excellent organizational skills and attention to detail
• Basic computer skills and familiarity with CRM software

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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Website: https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!