DSM Tracking & Reporting Coordinator

Hispanic Alliance for Career Enhancement; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading energy company in Toronto is seeking a DSM Tracking & Reporting Coordinator to assist in all DSM projects including customer incentive payments and tracking results. The ideal candidate will have over three years of relevant experience, strong analytical skills, and proficiency in MS Office, particularly Excel. This role offers a hybrid work model with flexible scheduling options.

Benefits

Flexible work schedule

Employee inclusion programs

Qualifications

• Minimum of three years of directly related experience.
• Strong Excel skills needed.
• Ability to work collaboratively in a team environment.

Responsibilities

• Assist in all DSM projects, savings costs and incentives.
• Validate and verify customer applications.
• Resolve customer and service provider inquiries.

Skills

Analytical skills

Proficiency in MS Office

Detail-oriented

Interpersonal skills

Education

Post-secondary education in business or related discipline

Tools

Excel

CRM platforms

Job description

Overview

Enbridge is looking for a DSM Tracking & Reporting Coordinator who will be responsible for assisting in all DSM projects, savings costs and incentives. This position helps account for DSM results, authenticate and process customer incentive payments.

Posting End Date: September 25, 2025

Employee Type: Regular-Full time

Union/Non: This is a non-union position

What You Will Do

• Validate / verify customer application, by coordinating and preparing all required supporting documents that assists in customer/service provider incentive payments for all Energy Conservation rebates.
• Utilize various resources to validate equipment and customer eligibility (i.e. manufacturer websites, Google, Google maps, SAP/Oracle/Contrax, etc.).
• Process Energy Conservation projects in Guardian and prepare Project Batches by validating vendor information and customer incentive payments.
• Support return cheque and replacement cheque process between Customers, Account Managers and A/P.
• Resolve customer & service provider inquiries and complaints for outstanding claims.
• Liaison with internal Sales Advisors and other stakeholders (i.e. Sales/ Service Organizations, Customer Care, etc.) resolving outstanding issues, discrepancies with project submissions, Cheques reissue and other inquiries.
• Manage the vendor queue in Guardian and liaise with sales/PD in collecting necessary support and providing proof of submission.
• Manage C&I and Res- internal mailbox, resolving inquiries and requests as per defined SLA.
• Updating Tracking & Reporting related process documentation such as Job-Aids and Procedure Guides.

Who You Are

• This role requires a minimum of three (3) years of directly related experience.
• Strong analytical skills and the ability to provide suggestions on process improvement opportunities.
• Proficiency in MS Office; in particular strong Excel skills needed (proficiency in basic formulas and pivot tables).
• Strong overall computer skills and ability to work on CRM related platforms, understand data structure and be able to query data for reporting.
• Strong interpersonal skills including the ability to work in a cross-functional environment.
• Detail-oriented with experience leading multiple processes, handle competing priorities and while ensuring deadlines are met.
• Ability to work collaboratively with others in a strong team environment.
• Demonstrates initiative, self-confidence and a strong work ethic.

Preferred

• Post-secondary education in business or a related quantitative discipline.
• 3-5 years of analytical work experience.
• Practical background knowledge in energy conservation program delivery.

Working Conditions

• This position typically operates in an office work environment.
• The position has a potential for light travel (minimal) to other office locations (i.e. VPC / Chatham).

Flexwork

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge\'s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com