DriveTest Centre Leader – Operations & People Manager

Serco; Northwestern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading service provider in transportation is seeking a Centre Manager for a DriveTest Centre in Ontario. You'll oversee daily operations, ensuring compliance with policies while promoting a positive and efficient work environment. The role demands strong leadership and interpersonal skills, with responsibilities ranging from staff management to performance monitoring. Ideal candidates will have prior experience in customer service and an aptitude for technical systems. This position offers a rewarding and dynamic work atmosphere.

Benefits

Competitive pay

Performance-based incentives

Benefits promoting work-life balance

Qualifications

• Strong interpersonal and presentation skills.
• Ability to make difficult decisions timely.
• Experience managing a team in a fast-paced environment.

Responsibilities

• Manage and supervise front-line employees at the DriveTest Centre.
• Ensure compliance with policies and procedures.
• Coordinate workflow and resolve operational issues.

Skills

Leadership

Communication

Customer Service Focus

Managing performance

Technical expertise

Education

Minimum of 2 years experience in Customer Service Agent and/or Driver Examiner position

Combined educational and/or leadership experience preferred

Tools

Microsoft Windows

Outlook

Excel

Job description

A leading service provider in transportation is seeking a Centre Manager for a DriveTest Centre in Ontario. You'll oversee daily operations, ensuring compliance with policies while promoting a positive and efficient work environment. The role demands strong leadership and interpersonal skills, with responsibilities ranging from staff management to performance monitoring. Ideal candidates will have prior experience in customer service and an aptitude for technical systems. This position offers a rewarding and dynamic work atmosphere.