Driver Examiner 2 - Kingston- Full Time - Perm - Bilingual (French/English) with valid Class GM[...]

Serco; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public service organization is seeking Driver Examiners to evaluate the driving abilities of applicants at various classes and ensure fair testing. You will provide outstanding customer service and assist candidates throughout the examination process. Ideal candidates will have a high school diploma, fluency in English and French, and a valid Ontario driver’s license. The role involves working in a dynamic environment across multiple locations, contributing to customer satisfaction and safety standards.

Benefits

Competitive salary

Performance-based incentives

Well-being benefits

Qualifications

• Minimum of four years driving experience, verified by first licensing date.
• Knowledge of DriveTest program and related legislation preferred.
• No more than four demerit points and three violations.

Responsibilities

• Evaluate driving ability of G2 and G level applicants.
• Provide excellent customer service during Driver Examination Services.
• Conduct road tests and determine driving abilities.

Skills

Customer service skills

Ability to multi‑task

Judgement and decision-making skills

Stress management

Education

GED or high school diploma

Fluency in French and English

Valid Ontario Class GM driver’s licence

Valid Class M and/or controlled class driver’s licence

Tools

Intermediate level computer skills

Job description

This role has a starting hourly rate of $27.43. If you enjoy working with the public in a high‑energy and dynamic environment, challenging and rewarding opportunities await you at Serco Canada Inc. You will be part of a professional team that supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 locations. Bring your expertise and customer service skills to an environment where excellence in customer care is paramount.

SUMMARY / PURPOSE

• Evaluates driving ability of applicants at the G2 and G levels.
• Evaluates driving ability of applicants at the M2, M and controlled class (ABZ) levels, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• Ensures the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

KEY RESPONSIBILITIES

• Provides excellent customer service throughout all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re‑test procedures and licence classes.
• Completes verification by verbally confirming the candidate’s full name and date of birth.
• Examines applicants through a road test to determine abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, and assesses handling of stressful situations, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in vehicle operation.
• Conducts road tests for those requiring special needs or with disabilities.
• Complies with all regulations, policies and procedures, including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Performs other related duties as may be required.

HEALTH AND SAFETY

• Ensures safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and self‑educates on changes to legislation, regulations, company policies and procedures.
• Takes initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).

OTHER / PROJECTS

• Complies with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management, including but not limited to special projects.
• Participates in obtaining any required security measures, as deemed by Serco.
• Participates in IDEC testing, initial and maintenance training for the applicable road test examination qualified to conduct.

JOB REQUIREMENTS

EDUCATION / CERTIFICATIONS

• GED or high school diploma as a minimum.
• Fluency in French and English.
• Must hold a valid Ontario Class GM driver’s licence.
• Must have at least four years driving experience, verified by the date of first licencing on the Ontario licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.

KNOWLEDGE and EXPERIENCE

• Knowledge of the DriveTest program and related legislation, regulations, government and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years’ experience with demonstrated excellent customer service.

SKILLS / COMPETENCIES

• Excellent customer service skills, ability to deal with difficult and highly complex situations.
• Ability to multi‑task.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act, related regulations and legislation as well as related government and company policies to provide information and advice to applicants.
• Strong judgement and decision‑making skills.
• Ability to self‑manage a schedule within the confines of a scheduled workday.

OTHER ATTRIBUTES

• Knowledge and understanding of driving and assessment (theory, hazard perception, accident avoidance).
• Assessment skills (observing accurately, monitoring, evaluating overall candidate performance, recognizing dangerous situations).
• Quality of service (communicating expectations, providing clear feedback).
• Fostering change (supporting innovation and organizational change).
• Thoroughness (ensuring work is complete and accurate).
• Decisiveness (making timely, difficult decisions).
• Stress management (functioning effectively under pressure).
• Personal credibility (responsible, reliable, trustworthy).

MENTAL AND PHYSICAL EFFORT

• Mental: Activities moderate intensity >4 hrs/day or high intensity 2‑4 hrs/day.
• Physical: Activities moderate intensity, 2‑4 hrs/day.

WORKING CONDITIONS

• Some exposure to disagreeable elements.
• Minor risk of injury, harm or illness.
• Weather‑related and vehicle exposure.
• Hours vary based on customer demand and location operating hours.
• May require extended shift hours, evenings, Saturdays and/or Sundays during high‑volume periods.
• Requires attendance of a formal training session (classroom instruction, on‑the‑job shadowing). Failure at any training stage results in immediate termination.

COMPANY OVERVIEW

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in Defence, Citizen Services and Transportation. We help clients deliver vital services more efficiently and increase customer satisfaction. Serco serves U.S. federal agencies, the Canadian government, provincial and local governments, and commercial clients. Serco welcomes you to discover your place in our world.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation in the application process, email [e-mail] or call the HR Service Desk at 800‑628‑6458 option 1. Serco does not accept resumes by email due to EEOC/OFCCP compliance.

Serco is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

PAY TRANSPARENCY

Our total rewards package includes competitive pay, performance‑based incentives and benefits that promote well‑being and work‑life balance. Salary ranges are provided as general guidelines. For more information on benefits, visit https://www.serco.com/na/careers/about-us. Serco complies with all applicable leave laws. This Canada‑based role is a current vacancy unless otherwise stated. Please submit applications exclusively through Serco’s career site. If you have concerns about compliance, email [e-mail].