District Manager

Alsco; Calgary; On-site; CAD 65,000 - 68,000; Full time

Job summary

A leading laundry services provider in Alberta is seeking a District Manager to oversee service goals and manage a team. Responsibilities include fostering team productivity, ensuring customer loyalty, and maintaining operational standards. Ideal candidates should have a high school diploma and excellent communication skills. Compensation includes an annual salary of $65,000 to $68,000 plus quarterly bonuses.

Benefits

Health and Dental benefits

Company vehicle for district use

Qualifications

• Maintain a valid Driver’s License with a clean driving record.
• Demonstrate route sales experience and a customer-oriented approach.

Responsibilities

• Manage and motivate a productive team in a district.
• Ensure customer loyalty through outstanding service.
• Oversee route organization and communicate effectively.

Skills

Excellent customer service skills

Excellent verbal/written communication skills

Good time management skills

Ability to recognize colors, sizes, and types of products

Education

High School graduation or similar experience

Job description

Overview

Classification: Exempt

Job Summary: The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM.

Responsibilities

• Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
• Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
• Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
• Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
• Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by supervision.
• A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience. Qualified to hold a driver’s license.

Travel Requirements

Frequently within the branch area.

Typical Environmental Conditions

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Compensation

• $65,000 to $68,000 annual salary plus quarterly bonuses.

Benefits

• Health and Dental benefits provided.
• Company vehicle to use during scheduled hours to drive within district.

Typical Physical Activity

• Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.