dispatcher, taxis

Government of Canada; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government entity in Kingston, Ontario is seeking a skilled individual for on-site dispatching duties. This role involves monitoring personnel and workloads, providing customer service, and managing communications during operations. Candidates should be organized, reliable, and capable of working in a fast-paced environment. A college certificate or diploma and familiarity with database and spreadsheet software are required. Ideal for team-oriented individuals who can handle pressure.

Qualifications

• Ability to work independently.
• Attention to detail.
• Fast-paced environment.
• Work under pressure.

Responsibilities

• Maintain work records and logs.
• Monitor personnel workloads and locations.
• Perform general office duties.
• Provide customer service.
• Advise vehicle operators of traffic and other problems.
• Assist with maintenance of communications equipment.
• Dispatch personnel according to schedules and work orders.
• Dispatch personnel as required by emergency situations.
• Follow-up on issues with work orders.
• Keep track of shipments.
• Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews.
• Schedule assignments and co-ordinate activities of vehicle operators, crews, and equipment.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Organized

Reliability

Team player

Education

College, CEGEP or non-university certificate or diploma (1-2 years)

Tools

Database software

Electronic mail

Spreadsheet

Internet

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Maintain work records and logs
• Monitor personnel workloads and locations
• Perform general office duties
• Provide customer service
• Advise vehicle operators of traffic and other problems
• Assist with maintenance of communications equipment
• Dispatch personnel according to schedules and work orders
• Dispatch personnel as required by emergency situations
• Follow-up on issues with work orders
• Keep track of shipments
• Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Supervision

• 11-15 people

Experience and specialization Computer and technology knowledge

• Database software
• Electronic mail
• Spreadsheet
• Internet

Additional information Work conditions and physical capabilities

• Ability to work independently
• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player