Dispatcher

Elmwood Group; New Brunswick; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional logistics company in New Brunswick seeks a Dispatcher to coordinate transportation and ensure efficient deliveries. Key responsibilities include managing routes, scheduling, and serving as a liaison between drivers and customers. Required skills include strong problem-solving, organizational skills, and customer service experience. A high school diploma is mandatory, and bilingualism in French and English is preferred. Applicants are encouraged to apply for a rewarding career in logistics.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service is necessary; knowledge of building materials is a plus.
• Proficiency in Microsoft Office and willingness to learn new software programs.

Responsibilities

• Oversee transportation of goods, ensuring efficient routes and scheduling.
• Utilize logistics software to optimize delivery routes.
• Serve as a primary contact between drivers, customers, and stakeholders.
• Lead and supervise a team of drivers.

Skills

Problem-solving skills

Organizational skills

Customer service experience

Bilingualism (French and English)

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location:

This full‑time position is based at Downey Home Hardware & Building Centre at 1106 Cleveland drive, Riverview, New Brunswick.

Position Overview

The Dispatcher is responsible for coordinating and overseeing the transportation of goods to ensure efficient routing, accurate scheduling, and timely deliveries that meet customer and operational requirements. This role serves as a central communication link between drivers, customers, and internal teams while promoting safety, compliance, and operational efficiency.

Key Responsibilities

• Oversee the transportation of goods, ensuring efficient routes, accurate scheduling, and timely deliveries to meet customer requirements.
• Utilize logistics software or systems to optimize delivery routes, minimize transportation costs, and maximize efficiency.
• Assign drivers or delivery personnel to specific routes and deliveries, considering factors such as proximity, capacity, and urgency.
• Serve as a primary point of contact between drivers, customers, and internal stakeholders, providing updates, addressing inquiries, and resolving conflicts or discrepancies.
• Lead and supervise a team of drivers or delivery personnel, providing guidance, training, and performance feedback to ensure a high level of productivity and professionalism.
• Maintain accurate records of deliveries, vehicle inspections, and other relevant documentation. Prepare regular reports on delivery performance, efficiency, and other key metrics.
• Ensure compliance with applicable transportation regulations, company policies, and safety standards. Promote a culture of safety and implement measures to minimize accidents or incidents.
• Proactively identify and resolve logistical challenges, such as rerouting due to road closures, vehicle breakdowns, or changes in delivery requirements.
• Additional duties as required.

Skills and Qualifications

• High school diploma or equivalent.
• Proven problem‑solving skills and the ability to work effectively in a team‑oriented environment.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Experience in customer service is required; knowledge of building materials is an asset.
• Proficiency in Microsoft Office and a willingness to learn new software programs.
• Bilingualism (French and English) is a significant advantage.

Working relationships

Reports directly to the Downey Logistics Manager.

About Elmwood Group

For over 50+ years, the Elmwood Group has proudly served Southeast New‑Brunswick with nine retail locations offering unparalleled expert advice, product selection, and support. Our vision & mission is to continuously grow by being the highest value provider to our clients by providing solutions through outstanding customer experience. We are guided by our core values of integrity, teamwork, accountability, adaptability, and empowerment.

• 5 Home Hardware Building Centre locations: Elmwood, Dieppe, Magnetic Hill, Downey, Tediche
• 1 Home Building Centre – Grande‑Digue
• Home Furniture & Lightning showroom boutique
• Elmwood Manufacturing (Interior doors & finishes)
• Elmwood Commercial

Diversity and Accommodation

We are an equal‑opportunity employer and welcome applications from all qualified candidates. We will accommodate the needs of candidates during the hiring process in accordance with the Human Rights Code.

We thank all applicants for their interest. Only those selected for an interview will be contacted.