Director Technical Delivery Lead / Directeur / trice données et analytiques

KPI Digital Solutions; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading solution provider in Montreal is seeking a Technical Delivery Manager to lead project delivery and manage customer satisfaction. The ideal candidate has over 10 years of experience in Analytics, Big Data, and cloud migration, with strong leadership and communication skills. This position offers a competitive salary, hybrid work arrangement, and numerous benefits including group insurance and wellness perks.

Benefits

Competitive salary and bonus structure

Group insurance plan

Flexible schedule

Gym access

Vacation days plus 6 personal days

Qualifications

• 10+ years in delivering projects in Analytics, Data Integration, Advanced Analytics, Big Data & cloud migration.
• In-depth experience in data strategy, data architecture, Governance, and reporting & visualization.
• Must have strong communication skills with presentation ability in English & French.

Responsibilities

• Lead delivery and customer satisfaction initiatives.
• Manage delivery escalations from Project Managers.
• Attract and retain new consultants in Advanced Analytics.

Skills

Data Integration

Cloud Architecture

Big Data

Leadership

Communication skills

Education

University Degree

Job description

Overview

KPI Digital is a leading solution provider of Business Analytics and Digital Marketing / Analytics. With over 30-years of industry experience, KPI Digital continuously delivers value to clients across North America, medium-to-large organizations, across multiple industries, including Manufacturing, Banking, Retail, Insurance & Telco. We do this by helping our customers transform their business through multiple use cases, supported by a solid data foundation.

KPI Digital is committed to providing excellent value to our growing customer base with innovative solutions and expert services. We are investing heavily in this area and are working closely with our partners (Microsoft, AWS, IBM, Google and others) to penetrate the market and grow with their solution platforms and our best-practice services offerings.

To help us achieve this growth and other objectives, KPI Digital is seeking to fill the following position of Technical Delivery Manager. The candidate will possess skills and experience in the following areas. The ideal candidate is a high-energy and passionate professional with 10+ years in delivering projects in Analytics, Data Integration, Advanced Analytics, Big Data & cloud migration; in-depth experience in data strategy, data architecture, Governance, Cloud Architecture & Big Data, reporting & visualization; and leadership capabilities to manage customer expectations and project delivery.

• 10+ years in delivering projects in Analytics, Data Integration, Advanced Analytics, Big Data & cloud migration
• In-depth experience & expertise in data strategy, data architecture, Governance, Cloud Architecture & Big Data, reporting & visualization
• Expertise in the Manufacturing sector is a major asset
• Expertise with the Microsoft Cloud platform environment is a major asset
• Experience implementing medium & Large projects, with focus on delivering value & project profitability
• In-depth experience in business strategy and execution as well as managing PS income statement (Revenue / Expense and Profit)
• Leadership qualities, including building and motivating teams of skilled consultants to deliver successful projects
• Demonstrated ability to accommodate a high level of change and adapt accordingly
• Expertise in delivering innovative solutions, enabled by AI, ML, DL, Optimization, and other advanced technologies
• Must be a self-starter and have ability to manage customer expectations
• Demonstrated people management expertise as a developer of technical talent
• Excellent communication skills and the proven ability to interact with senior-level technical and business decision-makers as a strategic advisor
• Ability to travel to and from customer sites
• University Degree
• Experience with mid-market and large companies in Quebec & North America
• Great communication skills with presentation ability in English & French
• Strong ability to quickly learn and embrace new & innovative technologies and solutions

Responsibilities

Candidate responsibilities include formulating and executing strategy and operational responsibilities, defining and executing on customer and project success strategy, and leading delivery and customer satisfaction initiatives. Key activities include :

• Existing customer retention and upsell / cross-sell strategy
• Attending, participating and / or leading project kick-offs, steering committees, status meetings
• Contributing to continuous project quality and delivery improvement by assessing customer satisfaction and ensuring KPI Digital best practices are followed
• Responsible for customer success and satisfaction
• Managing delivery escalations from Project Managers and Client Solution Managers for satisfaction or quality issues
• Participating in developing business opportunities from existing accounts and identifying additional services opportunities
• Nurture project delivery collaboration efforts with Business Partners

Pre-sales & Sales Unit

Support the team in the following areas :

• Act as a subject-matter expert on implementation methodology and success factors
• Provide support in pre-sales presentations, workshops, assessments, etc.
• Align with the team on our solution offerings

HR : Internal growth – talent acquisition & training

Responsibilities include attracting and retaining new consultants in Advanced Analytics, balancing resources across projects, mentoring and guiding analytics consultants, planning strategy to maximize consultant efficiency, and helping define training programs.

• Attract and retain new consultants in Advanced Analytics aligned to KPI Digital go-to-market strategy
• Identify, streamline and balance resources across projects to maximize utilization and delivery quality
• Career development, mentoring and guidance of Analytics Consultants
• Strategy planning to maximize consultant efficiency and develop team skills
• Define training programs

What will make you successful here?

Key attributes include accountability for design to implementation, bias for action, ability to operate at multiple levels of abstraction, clear communication of technical topics to non-technical audiences, adaptability to ambiguity, and willingness to travel as needed.

• Ownership of problems from design to implementation
• Bias for action and pragmatic solutions
• Ability to operate at various levels of abstraction
• Skill to distill complex technical topics for non-technical audiences
• Adaptability and flexibility to navigate ambiguity
• Willingness to travel to client sites

Benefits

• The opportunity to join and grow a professional network of high-profile clients and colleagues
• Permanent, full-time job (40 hours a week)
• Hybrid work arrangement with flexible schedule
• Competitive salary and bonus structure
• Group insurance plan
• Retirement savings plan
• Family company culture
• Flex-Fridays in the summertime
• Gym access within building
• Subsidized catering service and free office snacks
• Vacation days plus 6 personal days per year
• Casual work environment