Director, Strategic Advisory - Loyalty & Customer Engagement

Bond Brand Loyalty Inc.; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

A leading consulting firm in Toronto is looking for an experienced Director of Strategic Advisory focused on loyalty and customer engagement. This role requires 8+ years in consulting with experience in financial modeling, strategic planning, and leading high-level client discussions. Candidates should have a strong understanding of loyalty trends and the ability to build exceptional client relationships. The position offers hybrid work flexibility and a strong commitment to diversity and inclusion.

Benefits

Recognition as a Great Place to Work

Diversity and inclusion commitment

Growth and learning opportunities

Qualifications

• 8+ years of experience in a consulting leadership role, specifically within loyalty and customer engagement.
• Experience leading complex, cross-functional consulting projects involving loyalty and financial strategy.

Responsibilities

• Lead the design and execution of strategic plans for solution delivery.
• Establish and nurture strong senior client relationships.
• Identify and nurture follow-through opportunities within existing client engagements.

Skills

Consulting experience in loyalty program strategy

Financial modeling and strategy

Leadership skills

Excellent communication skills

Education

Bachelor's degree in Business Administration

Master’s degree preferred

Job description

Overview

Director, Strategic Advisory - Loyalty & Customer Engagement

Job Category : Creative & Strategy

Requisition Number : CONSU002099

Locations : Toronto / Remote / Hybrid

• Posted : September 3, 2025
• Full-Time
• Hybrid

Description

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients\' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and experienced Director, Strategic Advisory, to lead our solution delivery efforts, provide strategic guidance, and enhance client relationships.

This is an exciting role designed for experienced consultants with a proven track record of designing and implementing B2C and B2B loyalty strategies, financial strategy and modeling, and leading C-suite conversations across diverse industries.

Key Responsibilities

• Strategic and Tactical Leadership: Lead the design and execution of strategic and tactical plans for solution delivery related to programmatic loyalty and customer engagement solutions across a wide range of sectors.
• Leverage deep expertise in loyalty mechanics, financial strategy, and human-centered design to develop comprehensive value propositions, feature mixes, operational strategies, and financial models.
• Oversee the implementation and integration of tailored solutions to achieve client objectives, balancing long-term vision with tactical execution.

Client Engagement

• Establish and nurture strong senior client relationships, serving as a trusted advisor in the loyalty and customer engagement space.
• Provide strategic counsel to clients, aligning loyalty program strategies with their evolving business needs and goals.
• Lead C-suite presentations, translating complex concepts into actionable insights that drive decision-making and organizational buy-in.

Opportunity Development

• Identify and nurture follow-through opportunities within existing client engagements.
• Collaborate closely with client and business development teams to contribute to solution discovery, proposal development and client presentations.

Subject Matter Expertise

• Represent Bond as a subject matter expert (SME) across multiple industries, offering insights into industry trends, loyalty best practices, and emerging technologies.
• Stay ahead market trends and customer behaviour shifts to provide informed insights to clients.

Content Development

• Contribute to thought leadership through development of compelling content that showcases Bond’s expertise in loyalty and customer engagement strategy.
• Collaborate with marketing teams to create compelling materials and participate in industry events.

Team Development

• Cultivate a high-performance, collaborative team environment through mentorship and knowledge sharing.
• Provide leadership and guidance to working teams, fostering their professional growth and enhancing the overall effectiveness of the consulting team.

Requirements

• Proven consulting experience with a focus on loyalty program strategy, financial modeling and strategy, and multi-sector customer engagement solutioning.
• Experience leading complex, cross-functional consulting projects involving loyalty and financial strategy, and implementation.
• Strong leadership skills with the ability to manage diverse client relationships, and influence senior executives.
• In-depth knowledge of loyalty trends and best practices across various sectors, with the ability to translate these insights into actionable business strategies.
• Exceptional problem-solving and strategic thinking abilities.
• Excellent communication and presentation skills, including the ability to lead high-level client discussion and present to senior executives.
• Education and Experience :
• Bachelor\'s degree in Business Administration, Master’s degree preferred.
• 8+ years of experience in a consulting leadership role, specifically within loyalty and customer engagement.
• Demonstrated success in developing, leading, and delivering client-focused solutions across diverse industries.

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.

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