Director, Risk

Glofox; Toronto; Hybrid; CAD 160,000 - 180,000; Full time

Job summary

A leading fitness technology company based in Toronto, Canada, is seeking a Director of Payments Risk and Compliance. The successful candidate will lead risk management strategies and ensure global regulatory compliance. This role requires a deep understanding of payment regulations and experience managing compliance frameworks. The position offers a competitive salary range of CAD 160,000 – 180,000 annually, along with a purpose-driven culture and various employee benefits.

Benefits

Open PTO policy

Quarterly global day off

Parental and Pawternity Leave

Fitness journey reimbursement

Medical/Dental/Vision coverage

Qualifications

• 15+ years of managerial experience in payments, compliance, or risk management.
• Extensive knowledge of AML, KYC, PCI DSS, and other regulations.
• Ability to translate regulatory requirements into practical business actions.

Responsibilities

• Develop and execute the payments risk and compliance strategy.
• Ensure compliance with international payment processing regulations.
• Oversee risk management practices including fraud detection.

Skills

Risk management

Regulatory compliance

Payments systems management

Cross-functional leadership

Fraud detection and prevention

Education

Bachelor's degree in Business, Finance, or related field

Professional Certification (CPP, AAP, etc.)

MBA or equivalent

Job description

Overview

Company : ABC Nova Scotia

Join ABC Fitness, the leading technology provider for the fitness industry. ABC Fitness is a payments company specializing in billing solutions for gyms and fitness centers worldwide. We provide payment processing services as a PayFac in the United States and Canada, and as a payments gateway in numerous other regions across the globe. We are seeking a highly skilled Director of Payments Risk and Compliance to lead risk management, regulatory compliance, and the expansion of our PayFac offerings internationally.

The Director of Payments Risk and Compliance will oversee the company\'s risk management strategies, ensure compliance with global regulatory requirements, and lead the development of robust compliance frameworks as we expand our PayFac offerings outside the US and Canada. This role will involve direct leadership of the payments risk and compliance teams, managing day-to-day operations, and working closely with cross-functional teams including Payment Operations, Product, and Legal to ensure adherence to legal, regulatory, and internal standards across our global payments platforms. The role reports to the General Counsel and collaborates with the Payment Operations and Product teams to integrate compliance into all payments services.

WHAT YOU'LL DO

• Develop and execute the overall payments risk and compliance strategy for the organization, ensuring alignment with business goals, regulatory requirements, and industry best practices.
• Collaborate with Payment Operations to architect and drive the expansion of our PayFac services outside the US and Canada, ensuring compliance with local rules, regulations, and payment industry standards in each new market.
• Monitor and ensure compliance with international payment processing regulations for all ABC products, including PCI DSS, AML, KYC, GDPR, and other relevant regulations; stay updated on global regulatory changes.
• Oversee risk management practices, including fraud detection and prevention, chargeback management, and other payment-related risks. Implement and refine controls to minimize financial and reputational risk.
• Lead, mentor, and grow the payments risk and compliance team.
• Work with product, legal, finance, and operations teams to integrate risk and compliance into new products, markets, and business initiatives.
• Oversee internal and external audits of payments systems and processes; address gaps and regularly report on risk and compliance posture to senior management.
• Manage third-party risk related to payments processing, including vendors, processors, and partners.
• Maintain and expand relationships with key payment processing partners, managing audits and ensuring partnerships support compliance and business goals.
• Develop internal partnerships to align future product developments and market entries with industry compliance obligations and regulatory changes.
• Define and execute merchant-level compliance, including PCI strategies.
• Stay informed on changes to payment network and processor specifications and initiate projects to align with the latest standards.
• Evaluate emerging payment technologies and market trends to keep ABC competitive and maximize growth opportunities.
• Oversee and guide merchant underwriting processes for all ABC products.
• Serve as the in-house expert on payment processing regulations (Visa, MasterCard, AMEX, Discover, etc.) and maintain up-to-date knowledge of BSA, AML, OFAC, and other applicable regulations; conduct regular reviews of accounts and transactions for compliance.
• Develop and document efficient procedures, translating regulatory requirements into actionable business insights; work with cross-functional teams to integrate payment regulatory impacts into operations.

WHAT YOU'LL NEED

• Bachelor's degree in Business Administration, Finance or Accounting, Computer Science or Information Systems, Legal Studies or Compliance.
• Advanced degree such as MBA or equivalent (preferred).
• Professional Certification (e.g., CPP, AAP, CTP, PCIP, CISA, CRCM) preferred.
• 15+ years of managerial experience in payments, compliance, or risk management with a track record designing and implementing compliance frameworks.
• Expertise in managing global payment systems (PayFac operations, gateways, acquiring processes).
• Experience leading cross-functional initiatives with Legal, Product, Operations, and Finance.
• Extensive knowledge of AML, KYC, PCI DSS, GDPR and other global payment regulations; familiarity with Visa, MasterCard, AMEX, Discover rules and regulatory frameworks like OFAC and BSA.
• Ability to translate regulatory requirements into practical business actions.

WHAT'S IN IT FOR YOU

• Purpose-driven company with a values-focused culture – Best Life, One Team, Growth Mindset.
• Time Off – open PTO policy for flexible vacation.
• Days of Disconnect – quarterly global day off for the team (#oneteam).
• Parental & Pawternity Leave.
• Best Life Perk – quarterly fitness journey reimbursement.
• Discounts with partners (e.g., Dell, Microsoft).
• Medical / Dental / Vision coverage.
• EAP – Employee Assistance Program.
• Calm App subscription for you and up to 4 dependents over age 16.
• Additional benefits available.

Please note that the salary information shown is a general guideline for Canada and may differ by country. For Canada, our pay range for this position is 160,000 – 180,000 CAD annually. The recruiter will share specifics during hiring. Some roles may be eligible for bonuses or commissions.

At ABC Fitness, we don\'t just build technology—we build communities and transform lives. We welcome diverse talent and encourage you to apply, even if you don\'t meet every requirement.

ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. Learn more at

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year. We partner with ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo to move your business forward through technology and insights.

Learn more at

LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us.