Director, Quality Assurance

Ooma; Vancouver; On-site; CAD 140,000 - 170,000; Full time

Job summary

A renowned technology firm is seeking a senior QA Leader to manage and enhance their web applications and APIs. You will lead a global QA team to ensure high-quality software deliveries, implementing automation and state-of-the-art testing methodologies. The role demands extensive experience in software quality assurance and strong leadership skills. Join Ooma and contribute to pioneering communication solutions while enjoying competitive compensation and benefits.

Benefits

Comprehensive Medical/Dental/Vision insurance

RRSP Match

Employee Stock Purchase Plan

Unlimited paid time off

Qualifications

• 12+ years in quality assurance or software engineering.
• 5+ years in a leadership role required.
• Experience with automated testing frameworks and CI/CD.

Responsibilities

• Lead a global team of QA and automation professionals.
• Develop and execute comprehensive QA strategy.
• Monitor product quality through defined metrics and KPIs.

Skills

Automation

Leadership

Communication

Quality Assurance

Agile Development

AI Technologies

Education

Bachelor's or Master's degree in Computer Science

Tools

Jira

Selenium

Cucumber

Jenkins

AWS

Job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

Ooma is hiring a senior QA Leader reporting to the VP, Web Applications, on the customer facing Web Team. This leader will continue to provide world class experiences for our customers using our Web Applications, APIs, mobile apps, and enterprise applications.You believe that automation is required for quality, high confidence deployments. Your leadership will be critical in delivering scalable, secure, and high-quality software to our customers.

What You’ll Do:

• Lead a high-performing global team of QA and automation professionals, working cross-functionally with product and engineering teams, and driving continuous improvement in testing processes, tools and methodologies.
• Continue to evolve, develop, and execute our comprehensive QA strategy, including automation, manual testing, performance testing and release management.
• Collaborate with Engineering, Product Management, and DevOps teams to integrate quality into every phase of the development lifecycle.
• Champion the use of automated testing frameworks and CI/CD practices to increase test coverage and deployment efficiency.
• Define quality metrics, track KPIs, and deliver regular reporting on product quality and testing effectiveness.
• Oversee risk analysis, defect tracking and root cause analysis to improve product stability.
• Evaluate and implement new QA tools and technologies as needed.
• Foster a culture of quality, accountability, and continuous improvement.
• Equivalent leadership skills and experience of 12+ years of experience in quality assurance or software engineering, with at least 5+ years in a leadership role.
• Deep knowledge and experience with ticketing applications like Jira.
• Strong experience with top automated testing tools and frameworks (e.g., Selenium, Cucumber, Zephyr, Ruby RSpec).
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (AWS).
• Deep understanding of agile development methodologies and test-driven development.
• Demonstrated experience with AI tools and technologies, with a strong understanding of how to apply AI to streamline and enhance Quality Assurance processes.
• Excellent communication, leadership, and people management skills.
• Proven ability to work cross-functionally in a fast-paced, dynamic environment.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks .

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• RRSP Match
• Employee Stock Purchase Plan
• Unlimited p aid time off as well as corporate holidays observed #LI-CC1

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

$140,000 - $170,000 CAD

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Current Location: * Select...

LinkedIn Profile

Will you now or in the future require sponsorship to work for Ooma Inc. in the country this posting refers to? * Select...

If you require sponsorship, what VISA do you require?