Director, Product - Value Add Services (Hybrid)

Moneris; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading payment technology company in Toronto is seeking a Director, Product (Value Add Services) to lead a team and manage the product life cycle. The ideal candidate has over 10 years in product management, strong leadership skills, and experience with agile methodologies. This role offers flexibility with hybrid work options and an extensive rewards program.

Benefits

Performance-based bonuses

Flexible benefits

Retirement planning support

Growth & development opportunities

Holistic wellness support

Recognition and rewards

Qualifications

• Minimum 10 years of experience in product management.
• Minimum 5 years of leadership and people management experience.
• Proficiency in payment systems and merchant acquiring business is an asset.

Responsibilities

• Lead a team of Product Managers managing the product life cycle.
• Drive excellence in customer experience/satisfaction.
• Promote dialogue between various departments to achieve goals.
• Develop and manage department’s annual business plans.

Skills

Leadership

Product Management

Agile Methodologies

Project Management

Communication Skills

Strategic Planning

Conflict Resolution

Financial Analysis

Negotiation

Education

Bachelor’s degree

Master’s degree

Job description

Your Moneris Career - The Opportunity

As Director, Product (Value Add Services) within the Small to Medium Business (SMB) portfolio, you will lead a team of Product Managers, who are accountable for the product life cycle management of varying solutions within the portfolio. You will work with a cross‑functional team to shape the way Moneris meets the needs of our current and future merchants and partners. You will maintain an eye on enhancing our competitive position in the rapidly changing Payments industry, bringing proven technical and merchant‑facing product management skills to the table.

Location: You will be based in our Toronto office, balancing in‑office collaboration with remote flexibility.

Reporting Relationship: You will report to the Vice President, Product – Small to Medium Business (SMB).

Your Moneris Career – What you’ll do

• Iterate and implement the portfolio strategy across products and markets, ensuring a meaningful product roadmap

• Manage the product life cycle for new and in‑market products from ideation to development and through launch

• Guide product packaging, pricing, and positioning, and support sales initiatives to increase market reach

• Lead a team of product managers, agile teams, and developers, providing support to help them achieve their mandate and goals

• Promote dialogue between counterparts in Product, Marketing, and Sales and collaborate with Technology, Compliance and Legal to achieve portfolio goals in a timely manner

• Work together with Partnership, Business Development and Corporate Development teams on evaluating new ideas, products and solutions available in the market

• Drive excellence in customer experience/satisfaction and lead the practice of measuring the success of products in the assigned portfolio. You will maintain visibility to project scopes, schedules, and cost implications associated with new products or releases and resolve roadblocks affecting the delivery of solutions.

• Responsible for aggregate Product profit and loss (P & L), and Objective & Key Results (OKRs) in the portfolio

• Foster and lead an environment advocating and driving professional and personal growth and development of all team members, and guide them in achieving their career potential

• Develop and manage the department’s annual business plans to support the annual, mid‑ and long‑term business plan

Your Moneris Career – What you bring

• Bachelor’s degree required, or equivalent work experience. Master’s degree considered an asset.

• Minimum 10 years of experience working in a product management position.

• Minimum 5 years of leadership and people management. Proficient in engaging/influencing audiences, passion and ability to motivate others, building relationships, to achieve broader organizational goals.

• Knowledge of Agile methodologies and best practices and the ability to learn/use applicable tools and processes.

• Expertise in strategic planning, project management, portfolio management, change management, governance, and compliance.

• Outstanding verbal and written communication skills. Ability to present technical and end‑user experience perspective to senior management. You will need to explain your proposals to persuade senior management of their value and convince them to invest in and champion them for you. As well, as communicate across all levels in the organization.

• Experience and application of both theoretical and practical aspects of product management, including multiple product management tools, processes, and techniques.

• Experience with project processes, Scrum framework, managing budgets, financial analysis, maintaining external and internal relationships, and negotiation.

• Seasoned leader with experience leading teams to high performance. Strong conflict resolution skills and ability to guide teams through change including daily challenges.

• Proficiency in payment systems and the merchant acquiring business is an asset.

Your Moneris Career – What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you’ll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.