Director of UX Research & Strategy — Hybrid

Fitch Group; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A global financial services provider is seeking a passionate UX Researcher in Toronto to shape user experience strategies across products. You will lead research studies, collaborate with diverse teams, and develop actionable insights to enhance user experiences. Ideal candidates possess 5+ years in UX research, strong analytical and communication skills, and a relevant degree. Join us in a hybrid work environment that values innovation, teamwork, and continuous learning. We aim to impact user-centered design positively.

Benefits

Hybrid Work Environment

Comprehensive healthcare offerings

Retirement planning and tuition reimbursement

Family-friendly policies

Paid volunteer days

Supportive corporate culture

Qualifications

• 5+ years of experience in UX research and/or product design.
• Strong portfolio showcasing ability to translate research into actionable insights.
• Ability to synthesize complex data into clear insights.

Responsibilities

• Lead and conduct research studies to inform product design.
• Collaborate with stakeholders and advocate for user needs.
• Analyze findings to develop actionable recommendations.

Skills

Qualitative research methods

Quantitative research methods

Analytical skills

Excellent communication

Mentorship abilities

Education

Degree in Human-Computer Interaction, Psychology, Computer Science, or related field

Tools

Figma

Job description

A global financial services provider is seeking a passionate UX Researcher in Toronto to shape user experience strategies across products. You will lead research studies, collaborate with diverse teams, and develop actionable insights to enhance user experiences. Ideal candidates possess 5+ years in UX research, strong analytical and communication skills, and a relevant degree. Join us in a hybrid work environment that values innovation, teamwork, and continuous learning. We aim to impact user-centered design positively.