Director of Operations — SteriPro Canada

SteriPro International; Mississauga; On-site; CAD 100,000 - 125,000; Full time

Job summary

A Canadian medical device company is looking for a Director of Operations in Mississauga. This role involves overseeing multi-site operations, ensuring compliance with safety standards, and implementing continuous improvement initiatives. Candidates should have over 10 years of experience in operational leadership in regulated fields, particularly healthcare. Attractive compensation and benefits are offered, including performance bonuses and professional development support.

Benefits

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Qualifications

• 10+ years ops leadership in high-throughput environments such as healthcare.
• MDRD/CSSD exposure is strongly preferred with familiarity in Canadian hospitals.
• Hands-on experience with Lean and Continuous Improvement methodologies.

Responsibilities

• Manage daily operations and production across multi-site services.
• Implement standard work and continuous improvement processes.
• Ensure compliance with safety standards and lead audits.

Skills

Operational leadership in regulated environments

Lean / Continuous Improvement practices

Union experience

Project management

Data-driven analysis

Job description

Overview

Director of Operations — SteriPro Canada

Location: Mississauga / Toronto (GTA)

Travel: Frequent across North America

Reports to: Executive Leadership

Direct Reports: Production Managers, Site Managers / Operations Managers, Logistics / Support Leads

The Company

SteriPro is Canada's centralized medical device reprocessing leader, with Exemplary Standing from Accreditation Canada and accredited quality systems (ISO 9001, 13485). We run high-volume, fully digital operations with a quality-first culture that supports safer surgery and endoscopy across Canada and the United States.

The Role

We\'re hiring a Director of Operations to own day-to-day, multi-site performance. You\'ll systematize production, elevate quality, manage costs with discipline, and hold teams accountable—while remaining personable and effective with frontline staff, union partners, and hospital stakeholders.

What You\'ll Do

• Run the operation: daily production, capacity / load leveling, scheduling, staffing, and resource allocation across multi-site MDRD / CSSD services (24 / 7 models).
• Standardize & improve: implement standard work, tiered daily management, 5S / visual management, and continuous improvement to reduce variation and waste.
• Assure quality & safety: ensure compliance with CSA Z314, AAMI ST79, IPAC Canada, Accreditation Canada, OHSA / WHMIS; lead RCA / CAPA, audits, and training.
• Lead people & labour: coach Production / Site Managers; operate confidently within collective agreements; partner with HR / LR on grievances, postings, and scheduling.
• Deliver projects: lead start-ups, transitions, expansions, and technology rollouts using robust project management practices (charter, RAID, cadence).
• Align through outcomes: stand up and run an OKR program that aligns sites on quality, delivery, cost, and safety; remove roadblocks quickly.
• Manage performance & cost: own site budgets, labour productivity, consumables, inventory control, and vendor performance; build actionable dashboards and reviews.
• Partner with clients: serve as operational point for hospitals / ASCs; translate clinical demand into reliable service.

How We\'ll Measure Success

• On-time turnaround aligned to client SLAs
• Fewer defects / rework; fast audit finding closure; strong compliance posture
• Productivity and labour efficiency trending up; controlled OT and waste
• Incidents trending down; proactive hazard identification and closure
• Responsive client communication and fast issue resolution
• Engaged teams, strong retention, clear succession bench
• Financial discipline: accurate forecasting and cost control

What You Bring

• 10+ years ops leadership in high-throughput, regulated environments (e.g., food production / processing with HACCP / GMP, healthcare services, hospital ops, logistics, med-device / pharma).
• Union experience (collective agreements, grievances, scheduling rules).
• MDRD / CSSD exposure strongly preferred; familiarity with Canadian hospitals is an asset. MDRAO and / or IAHCSMM / CBSPD a plus.
• Proven Lean / CI operator (5S, VSM, Kaizen, SMED); Lean Six Sigma Green / Black Belt preferred.
• Project management proficiency (PMP / Prince2 an asset); successful site launches or major transitions.
• Hands-on OKR or equivalent outcomes-based operating system experience.
• Strong quality toolkit (QMS, audits, CAPA; ISO 9001 / 13485 familiarity).
• Data-driven, systems-minded; comfortable with dashboards, KPIs, and operational analytics; experience with instrument tracking / ERP / LMS is a plus.
• Personable communicator who earns trust with frontline teams, union partners, clinicians, and executives.
• Legally authorized to work in Canada; able to meet client credentialing. Valid passport / driver\'s license; North American travel if needed.

Compensation & Benefits

• Competitive base salary, performance bonus, comprehensive benefits, and professional development support (Lean / PMP, MDRD education).

Apply

Send your resume and a brief note on a transformation you led—objectives, OKRs (or equivalent), and outcomes

Job Type: Full-time

Work Location

In person

Benefits

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off