Director of Operations

Menzies Aviation LATAM; Dorval; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading aviation service provider located in Dorval, Quebec is seeking a dedicated individual for operational management roles at Montréal-Pierre Elliott Trudeau International Airport. The candidate will ensure delivery of service to airline customers, oversee performance, and maintain compliance with safety protocols. Applicants should possess leadership qualities, adaptability in a multi-national environment, and solid operational knowledge in aviation. This is an opportunity to advance your career in a dynamic aviation landscape.

Qualifications

• Must be a minimum of 18 years of age and legally able to work.
• Computer literate with solid knowledge of MS Office.
• Previous airline/aviation operational knowledge is preferred.
• Extensive experience in Ramp Handling.
• Must be able to obtain and hold required security clearances.

Responsibilities

• Ensure service delivery to customer airlines as per contracts.
• Monitor performance and correct any service shortfalls.
• Develop leadership skills of team members.
• Negotiate contracts with airlines and staff agreements.
• Ensure safety and security procedures are followed.

Skills

Communication

Diplomacy

Problem-solving

Team leadership

Adaptability

Tools

MS Office

Job description

Job Details

Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!

About Us

Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.

Reporting to the VP Ground Handling & Cargo Operations - Canada, the job holder is responsible for the business interests and operations of Toronto Pearson International Airport – YUL. The role requires proven manager with a strong operational and business understanding.

Main Accountabilities Include

• Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
• Monitoring performance, and taking action to correct any shortfalls.
• Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
• Providing reports as required, and service delivery measurements.
• Providing leadership to the team and developing their skills.
• Negotiating contracts with airlines and staff agreements with union officials
• Ensures all tasks are performed in accordance with the Company and Airlines specific procedures and policies.
• Required to attend the mandatory training imposed by the Company and Airlines as it applies to the job role.
• Work shifts as required by the business.

Functional Knowledge

In-depth understanding of concepts and procedures within own subject area and basic knowledge of these elements in others.

Business Expertise

In-depth understanding of how own station integrates within the business and basic commercial awareness.

Leadership

Management responsibility for multiple teams.

Problem Solving

Uses judgement based on the analysis of information.

Nature Of Impact

Through responsibility for delivery of end results, and contribution to planning, finances/budget and formulation of policies.

Area of Impact – The part of the Company where the role has an impact:

Primarily at station level – Montréal-Pierre Elliott Trudeau International Airport - YUL.

Interpersonal Skills

• Developed communication and diplomacy skills and an ability to persuade and influence.

Other Requirements

• Must be a minimum of 18 years of age and legally able to work in
• Computer literate, solid knowledge of MS Office as well as other related programs.
• Previous airline/aviation operational knowledge is
• Extensive experience in Ramp Handling and good understanding of the Operational
• Must be able to obtain and hold all required security
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• SLA driven to meet customer expectations by delivering
• Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV