Director of Onboarding & Customer Activation

Jobber; Remote; CAD 162,000 - 220,000; Full time

Job summary

A leading service management technology company in Canada is seeking a Director, Customer Onboarding to lead the onboarding strategy and execution. This role will manage a team to ensure customers achieve value from their platform, focusing on activation and retention. The ideal candidate has a strong B2B SaaS background and experience in team development and operational strategy. The position allows for remote work options across Canada.

Benefits

Equity rewards

Health and wellness stipends

Retirement savings matching

Flexible working options

Qualifications

• Extensive experience leading Customer Onboarding in a B2B SaaS environment.
• Proven ability to develop and scale high-performing teams.
• Strong operational background with tools like Salesforce.

Responsibilities

• Lead and coach a high-performing Customer Onboarding team.
• Own the onboarding journey from implementation to success.
• Set and manage onboarding performance targets like activation rates.

Skills

Leadership

Communication

Stakeholder management

Operational strategy

Customer retention

Tools

Salesforce

Job description

A leading service management technology company in Canada is seeking a Director, Customer Onboarding to lead the onboarding strategy and execution. This role will manage a team to ensure customers achieve value from their platform, focusing on activation and retention. The ideal candidate has a strong B2B SaaS background and experience in team development and operational strategy. The position allows for remote work options across Canada.