Director of Franchise Development & Operations

Adaria Vending Services Limited; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A logistics and fulfillment services company in Vaughan is seeking a Key Account Manager to lead key accounts and nurture client relationships. Ideal candidates will have account management experience, strong negotiation skills, and a bachelor's degree in a relevant field. Responsibilities include managing customer engagement, collaborating with sales, and ensuring service delivery. A comprehensive benefits package is available for full-time employees.

Benefits

Comprehensive employee benefits package

Paid sick days

Medical, dental, vision insurance

Qualifications

• Strong verbal and written communication skills.
• Proven ability to manage multiple accounts with attention to detail.
• Ability to communicate and influence stakeholders at all levels.

Responsibilities

• Manage customer account relationships and develop new business.
• Work closely with the sales team to achieve quotas and keep clients satisfied.
• Facilitate timely delivery of solutions based on customer needs.

Skills

Account management

Negotiation

Communication

Project management

Education

Bachelor's degree in Business, Sales or related field

Tools

CRM software

Job description

Overview

Adaria Vending Services Limited is looking for a Key Account Manager to join our team in our Concord office. This person will operate as the lead on a small number of key accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Coordinate with partners and perform project management as needed

Qualifications

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel required for this role
• Franchise experience is an asset in this role

About Adaria Vending Services Limited

Adaria Vending Services is a Vaughan based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry leading fulfillment to vending machines and clients located across Canada.

A comprehensive employee benefits package is available for all full-time employees after the probationary period. The package includes paid sick days, medical, dental, vision, paramedical (massage, chiropractic, acupuncture therapy), life insurance, and more!