Director, Disability Management

iA Financial Group; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading financial services provider is seeking a Director of Disability Management. This role involves leading teams handling disability claims and creating innovative strategies for service improvement. Candidates should have over 10 years of relevant experience and strong leadership skills. The position offers a hybrid work environment and a comprehensive benefits package.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Performance bonus

Telemedicine access

Qualifications

• 10+ years of experience in disability management or related fields.
• Advanced proficiency in English to provide guidance for complex cases.
• Strong knowledge of control and audit concepts.

Responsibilities

• Lead multi-disciplinary teams managing disability claims.
• Develop and implement strategies to improve services.
• Monitor business metrics to ensure quality standards are met.
• Provide strategic consultation to internal partners.

Skills

Leadership skills

Strategic thinking

Disability management knowledge

Communication skills

Continuous improvement mindset

Job description

Toronto or Montreal

Build the future with us
Are you driven by the purpose of helping Canadians feel confident and secure about their future? As a Director, Disability Management, you will play a key role in shaping and leading best-in-class disability management services for our Group Benefits and Retirement Solutions division.

This position is a great opportunity to showcase your leadership and strategic thinking while fully realizing your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Director, Disability Management, you’ll be at the core of our mission. Here are the main responsibilities:

• Lead and inspire multi-disciplinary teams managing disability claims for regional and national clients.
• Develop and implement innovative strategies to continuously improve disability management services.
• Monitor key business metrics to ensure service commitments, quality standards, and client satisfaction targets are met.
• Represent the organization externally with clients, advisors, suppliers, and industry stakeholders.
• Provide strategic consultation to internal partners including actuary, distribution/service, product, and marketing teams.
• Oversee financial interests of plan sponsors and ensure alignment with business objectives.

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their exceptional leadership, coaching, and team development skills.
• Stands out for their ability to think strategically and creatively ("outside the box").
• Demonstrates strong knowledge of disability management products, services, and processes.
• Is recognized for their lean culture expertise and continuous improvement mindset.
• Has excellent communication and presentation skills, with the ability to engage clients and stakeholders.
• Has strong knowledge of control and audit concepts.
• Has 10+ years of experience in disability management or related fields.

Advanced proficiency in English, as the role involves providing guidance for complex disability cases to English-speaking internal partners across Canada via email and videoconference on a weekly basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive benefits

Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!