Director, Conversational AI — Global Leader (Remote)

TELUS Digital; Toronto; Hybrid; CAD 148,000 - 185,000; Full time

Job summary

A leading telecommunications service provider is seeking a Director of Conversational AI Agents in Toronto. This pivotal leadership role involves driving innovation and strategy for Conversational AI, building a world-class team, and managing delivery excellence. The ideal candidate has extensive experience in AI/ML solutions, is skilled in technology consulting, and possesses strong leadership abilities. Join us to shape exceptional customer experiences powered by intelligent AI technologies.

Benefits

Healthcare benefits – Medical, Vision, Dental

Retirement Savings Matching

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Annual performance bonus

Qualifications

• 10+ years in technology consulting or customer experience roles.
• 5+ years mentoring a team of Conversational Architects.
• Experience in delivering large-scale conversational AI solutions.

Responsibilities

• Develop and execute the strategic roadmap for the Conversational AI Agent practice.
• Lead the development team in building complex conversational AI solutions.
• Act as a trusted advisor to clients, translating business challenges into AI solutions.

Skills

AI/ML solutions

Conversational design

Technology consulting

Leadership

Client engagement

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

MBA or advanced degree

Job description

A leading telecommunications service provider is seeking a Director of Conversational AI Agents in Toronto. This pivotal leadership role involves driving innovation and strategy for Conversational AI, building a world-class team, and managing delivery excellence. The ideal candidate has extensive experience in AI/ML solutions, is skilled in technology consulting, and possesses strong leadership abilities. Join us to shape exceptional customer experiences powered by intelligent AI technologies.