Dietary Aide

Aramark; Georgetown; On-site; CAD 35,000 - 45,000; Full time

Job summary

A global food service provider is seeking a Dietary Worker to provide patient support and ensure accurate meal order processing. Responsibilities include handling customer inquiries and maintaining a positive service environment. Ideal candidates should have customer service experience and communicate fluently in English. This role may require flexibility and adaptability in a high-pressure setting.

Qualifications

• Previous customer service and/or call center experience preferred.
• Needs to communicate fluently in English; bilingual or multilingual a plus.
• Experiences in food service or as a dietary clerk preferred.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment.
• Maintain a friendly and efficient customer service demeanor.
• Handle patient customer service tasks related to meal orders.

Skills

Customer service skills

Technology proficiency

Ability to stay calm under pressure

Adaptability

Job description

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The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintain a friendly, efficient, and positive customer service demeanor toward customers, clients, and co-workers.
• Be adaptable to customer needs.
• Handle patient customer service tasks including answering phones, taking menu orders, answering questions, or, if unable to answer, directing calls related to meal or other nutritional needs.
• Use software to record patient orders.
• Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and closely adhering to safety and sanitation standards.
• Maintain compliance with ARAMARK’s standards of operation and adhere to the Business Conduct Policy at all times. Maintain all records and reports to ensure compliance with local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language; bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.