DevOps Platform Support Engineer

BambooHR; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company is seeking an Operations Support Specialist to enhance customer experiences by managing their DevOps platform. This role involves acting as a subject matter expert for Atlassian tools, troubleshooting issues, and supporting configurations, all while collaborating with engineering teams. Ideal candidates should have a strong background in JIRA customization and cloud environment management, making this position a great opportunity for tech enthusiasts.

Qualifications

• Experience with configuring or customizing JIRA and other Atlassian tools.
• Familiar with automation and deployment processes.
• Knowledge of Linux or Windows in high availability environments.

Responsibilities

• Advise customers on Atlassian tools and DevOps.
• Troubleshoot escalated issues and support customer environments.
• Contribute to improving managed services practice.

Skills

JIRA Configuration

DevOps Tools Knowledge

Linux Administration

AWS Management

Continuous Integration

Job description

Operations Support Specialist

As an Operations Specialist, you will bea key member providingmanaged services for customers on our platform. Reporting to the Senior Operations Manager, you will work closely with engineers, technology consultants, and various delivery teams to ensure maximum uptime for customers on our platform. As a curious individual that enjoys experimenting in a range of technologies, you will be part of an exciting journey ofexperts delivering and evolving our DevOps platform for enterprise customers.

Your day-to-day:

• Act as a subject matter expert and advise customers on theirAtlassian (JIRA/Confluence) and DevOps tools.
• Assist in the configuration and support of customer environments; code deployments, optimization, and supporting various tools.
• Managemonitoring and logging solutions, identify issues proactively and mitigate them to improve the customer experience.
• Troubleshoot and resolve escalated software and infrastructure related issues and challenges.
• Contribute to the continuous improvement of our managed services practice.
• Explore and evaluate new and emerging software tools and technologies.

About you:

• Experience configuring or customizing JIRA and other Atlassian tools.
• Exposure toautomation and familiar with the end to end build and deployment processes, including tools.
• Knowledge of Linux or Windows administration working within a high availability environment.
• Experience with continuous integration best practices and tools including Jenkins.
• Experience managing and supporting AWS or other cloud environments.
• Exposure toconfiguration management, performance monitoring and alerting tools is an asset.