Desktop Support Technician

NTT DATA; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global technology services firm in Mississauga seeks a Desktop Support Technician to provide on-site and remote support for desktops and associated technologies. The ideal candidate has over 3 years of technical support experience and strong customer service skills. Responsibilities include troubleshooting, installation, and maintenance of desktop environments. Join a team that values innovation and customer satisfaction.

Qualifications

• 3+ years desktop/technical support experience.
• Knowledgeable of Windows Operating System environment.
• Ability to follow technical instructions and scripts.

Responsibilities

• On-site and remote installation and troubleshooting of desktops.
• Provide technical support and incident management service desk functions.
• Perform maintenance and repair services.

Skills

Desktop/technical support experience

Customer service background

Troubleshooting skills

Communication skills

Education

A+ Certification

Job description

Overview

Req ID: 339801

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Mississauga, Ontario (CA-ON), Canada (CA).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering high level of customer service.

This position will be a client based position working at a client site.

Responsibilities

• On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management service desk functions (Service Now)
• Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals
• Install, maintain and optimize desktop/notebook configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services (basic break/fix for desktops, laptops)
• Instruct customers in the operation and maintenance of basic Windows

Basic Qualifications

• 3+ years desktop/technical support experience

Additional skills

• A+ Certification
• Desktop Management-Desktop Administration-Wintel 3227124
• White Glove/VIP support experience
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move enterprise and client technology hardware in customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills
• French as a second language is a plus

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

We hire locally when possible to office or client sites to provide timely and effective support tailored to each client’s needs. Attendance at in-office meetings may be required based on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use official company email addresses. For contact, please reach out through official channels.

EEO and Accessibility

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodations during the application process, please contact us via official channels. Pay Transparency information is available through official channels.